Richardson, Helen
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Australasian Journal of Information Systems Vol. 10 No. 2 (2003) - Research Articles
The Role of Information Systems and Technology in Case Management: a case study in health and welfare insurance
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Australasian Journal of Information Systems Vol. 9 No. 2 (2002) - Research Articles
Customer Relationship Management System (CRM) and Information Ethics in Call Centres - 'You are the Weakest Link. Goodbye!'
Abstract PDF
