Australasian Journal of Information Systems <p>The <cite>Australasian Journal of Information Systems</cite> (AJIS) is an international quality, peer reviewed journal covering innovative research and practice in Information Systems.</p> en-US <p>AJIS publishes open-access articles distributed under the terms of a Creative Commons Non-Commercial and Attribution License&nbsp;which permits non-commercial use, distribution, and reproduction in any medium, provided the original author and AJIS are credited. All other rights including granting permissions beyond those in the above license remain the property of the author(s).</p> (Assoc Prof John Lamp) (Assoc Prof John Lamp) Mon, 06 Jan 2020 18:38:44 -0800 OJS 60 The Impact of Service Delivery System Process and Moderating Effect of Perceived Value in Internet Banking Adoption <p>This study identifies the impact of Internet banking service delivery system (IBSDS) process on consumer behaviour; the mediating effect of customer satisfaction on the relationship between IBSDS process and behavioural intention; and the moderating effect of the customer’s perceived value. The study uses a quantitative method using the data collected from 416 respondents. Mediated regression is used to examine the mediating effect of customer satisfaction. SPSS Process v2.16.3 is employed to analyse the moderating effect of the perceived value. The results indicate that IBSDS process impacts customer satisfaction and behavioural intention. Further, customer satisfaction plays a partial mediating role between the association of IBSDS process and behavioural intention. This study provides evidence that the technological capabilities embedded in the bank website processes are an important factor in determining customer satisfaction and ultimately behavioural intention. The study also reveals that perceived value moderates the relationship between IBSDS process and customer satisfaction, and between customer satisfaction, and, behavioural intention. It also adds to the existing knowledge on the adoption of Internet banking literature. Academicians and information systems researchers may use these findings for further research. Financial service providers or related agencies may consider the attributes of the IBSDS process (e.g., navigation, searching, transacting, etc.) while designing their Internet banking services to provide enhanced customer experiences. The paper also highlights the research limitations and scope for future research.</p> Rajiv Kumar, Amit Sachan, Ritu Kumar Copyright (c) 2020 Rajiv Kumar, Amit Sachan, Ritu Kumar Mon, 06 Jan 2020 00:00:00 -0800 Telemedicine Healthcare Service Adoption Barriers in Rural Bangladesh <p class="JnlBody">This article investigates potential barriers to telemedicine adoption in centres hosted by rural public hospitals in Bangladesh. Little is known of the barriers related to telemedicine adoption in this context. Analysis of data collected from rural telemedicine patients identified seven broad categories of barriers: lack of organisational effectiveness, information and communication technology infrastructure, quality of care, allocation of resources, health staff motivation, patient satisfaction and trustworthiness. Their significance is explored. This research is based on the quantitative analysis of a data set of 500 telemedicine patients, from rural areas in Bangladesh. A conceptual model showing the interaction of pre-determined classes of barriers was established and hypotheses set up and tested using partial least squares structural equation modelling. Exemplary barriers to telemedicine adoption were identified and confirmed (p&lt;.01) namely, lack of organisational effectiveness, health staff motivation, patient satisfaction, and trustworthiness collectively explaining 62% of the variance in barriers to adoption and providing for the first-time empirical support of their existence. These barriers offer considerable resistance to the adoption and maintenance of current telemedicine projects in rural Bangladesh. Further, lack of information and communication technology infrastructure, allocation of resources and quality of care are indirect barriers affecting successful deployment of telemedicine in rural settings. These findings illuminate adoption impediments faced by existing telemedicine projects and institutionalise favourable policy guidelines to improve Bangladesh’s and similar emerging economies’ healthcare industries. Policy interventions and recommendations are provided, including current research limitations leading to opportunities for future research.</p> Khondker Mohammad Zobair, Louis Sanzogni, Kuldeep Sandhu Copyright (c) 2020 Khondker Mohammad Zobair, Louis Sanjzogni, Kuldeep Sandhu Mon, 27 Jan 2020 16:30:07 -0800 Meta-design knowledge for Clinical Decision Support Systems <p class="JnlBody">Knowledge gained from a Decision Support Systems (DSS) design should ideally be reusable by DSS designers and researchers. The majority of existing DSS research has mainly focused on empirical problem solving rather than on developing principles that could inform solution approaches for other user contexts. Design Science Research (DSR) has contributed to effective development of various innovative DSS artefacts and associated knowledge development, but there has been limited progress on new knowledge development from a practical problem context, going beyond product and process descriptions. For DSS applications such as Clinical Decision Support Systems (CDSS) design and development, relevant reusable prescriptive knowledge is of significance not only to understand mutability but also to extend application of theory across domains. In this paper, we develop new design knowledge abstracted from the approach taken in a representative case of innovative CDSS development, specified as an architecture and six design principles. The CDSS design artefact was initially designed for a specific clinical need is shown to be flexible for meeting demands of knowledge production both for diagnosis and treatment. It is argued that the proposed general strategy is applicable to designing CDSS artefacts in similar problem domains representing an important contribution of design knowledge both in DSS and DSR fields.</p> Shah J Miah, Jacqueline Blake, Don Kerr Copyright (c) 2020 Shah J Miah, Jacqui Blake, Don Kerr, John Gammack Mon, 06 Apr 2020 17:24:01 -0700 Preface to the Special Section on the 10th Information Systems Foundations Workshop <p>Introduction to the Special Section.</p> Sigi Goode Copyright (c) 2020 Sigi Goode Mon, 16 Mar 2020 20:44:59 -0700 Explanations as Discourse <p class="JnlBody">Big data analytics uses algorithms for decision-making and targeting of customers. These algorithms process large-scale data sets and create efficiencies in the decision-making process for organizations but are often incomprehensible to customers and inherently opaque in nature. Recent European Union regulations require that organizations communicate meaningful information to customers on the use of algorithms and the reasons behind decisions made about them. In this paper, we explore the use of explanations in big data analytics services. We rely on discourse ethics to argue that explanations can facilitate a balanced communication between organizations and customers, leading to transparency and trust for customers as well as customer engagement and reduced reputation risks for organizations. We conclude the paper by proposing future empirical research directions.</p> Sadaf Afrashteh, Ida Someh, Michael Davern Copyright (c) 2020 Sadaf Afrashteh, Ida Someh, Michael Davern Mon, 16 Mar 2020 20:46:53 -0700 The Challenges Involved in Establishing a Research Technique <p>Many research techniques are well-accepted within the Information Systems (IS) discipline.&nbsp; From time to time, however, a researcher investigates a question that requires a novel approach.&nbsp; It is then incumbent on the researcher to justify that approach. The IS discipline has accumulated a large corpus of published works.&nbsp; A project is being undertaken whose purpose is to establish the conceptual foundations for a research technique for the critical analysis of published works, and to develop methodological guidance for its application. This article discusses the challenges that have confronted that undertaking.</p> Roger Clarke Copyright (c) 2020 Roger Clarke Mon, 16 Mar 2020 20:49:15 -0700 Making IS Relevant in a Connected World <p class="JnlBody">The exponential growth of the Internet since the mid-1990s has greatly expanded the capacity of people everywhere to interconnect and engage through digital technologies. As a complex adaptive system of systems, the Internet has extended the range and complexity of phenomena of interest to Information Systems (IS) scholars. This is both an exciting opportunity and a challenge which we explore in this paper by revisiting the Intellectual Structures Framework (Hirshheim et al. 1996) which attempted to make sense of the fragmented adhocracy of IS, before the expansion and penetration of the Internet. We suggest that the IS adhocracy, with its multi-disciplinary and systems-oriented nature, gives IS researchers the requisite variety to contend with the increasingly diverse digital ecologies of IS-enabled human activities that have emerged in the ensuing two decades. Based on relevant research over these two decades we present a revised framework that (1) reflects the complexities of contemporary IS phenomena and (2) can act as an instrument for analysing such phenomena across a spectrum of human activities. We justify the form and content of the Revised Intellectual Structures Framework, providing examples of its application in IS research using appropriate research methods and techniques. We argue that our revisions to the original framework provides individuals, organisations, and societies with a conceptual lens that is necessary to better address the challenges and opportunities posed by the complexities of contemporary digital ecologies.</p> Henry Linger, Helen Hasan Copyright (c) 2020 Henry Linger, Helen Hasan Mon, 16 Mar 2020 20:51:32 -0700