Australasian Journal of Information Systems <p>The <cite>Australasian Journal of Information Systems</cite> (AJIS) is an international quality, peer reviewed journal covering innovative research and practice in Information Systems. It is an open access journal which does not levy any publication fees.</p> <div>&nbsp;</div> <div>&nbsp;</div> <div>&nbsp;</div> en-US <p>AJIS publishes open-access articles distributed under the terms of a Creative Commons Non-Commercial and Attribution License&nbsp;which permits non-commercial use, distribution, and reproduction in any medium, provided the original author and AJIS are credited. All other rights including granting permissions beyond those in the above license remain the property of the author(s).</p> (Professor Karlheinz Kautz) (Professor Karlheinz Kautz) Sun, 27 Feb 2022 15:57:17 -0800 OJS 60 Using Process Stories to Foster Process Flexibility: The Experts’ Viewpoint <p class="JnlBody">Process flexibility is essential for organizations coping with uncertainty, emergence, and change. In this study, we research how process stories may lessen friction in realizing flexible processes. We use friction as a metaphor, which characterizes the realization of flexible processes as handling two opposing forces: one pushes towards flexibility while the other pulls against flexibility. Using in-depth interviews with BPM experts as a data-gathering technique, we provide insights into the dynamics of friction in the BPM lifecycle. We also provide empirical evidence about the capability of process stories to lessen friction in realizing flexible processes. This research contributes to understand the context where process stories may be most fit to realize process flexibility and adds knowledge about practical complaints experienced by BPM experts when realizing process flexibility.</p> Thuan Nguyen Hoang, Hoang Ai-Phuong, Mathews Nkhoma, Pedro Antunes Copyright (c) 2022 Thuan Nguyen Hoang, Hoang Ai-Phuong, Mathews Nkhoma, Pedro Antunes Sun, 27 Feb 2022 00:00:00 -0800 Antecedents of Effective Digital Leadership of Enterprises in Asia Pacific <p class="JnlBody">Increasing awareness of digital transformation across Asia Pacific is putting a strong spotlight on how enterprises think of leadership and related key practices. The pace of transition to the new digital organisation creates even larger leadership gaps as most organisations have not moved rapidly enough to develop relevant leadership practices. With the support of literature, an analysis of related theories of transformational leadership, ambidexterity and dynamic capabilities are examined and the most suitable leadership attributes and practices for a digital enterprise is proposed. We test the proposed research model via a sample of leaders and senior managers from the Asia Pacific region. The results highlight the significant roles of leadership attributes, strategic priorities, organisational focus areas for exploration and digital governance practices for exploitation, in influencing effective digital leadership. The article reports valuable insights and relevant implications for leaders, enterprises, and researchers.</p> Nanda Kumar Karippur, Pushpa Rani Balaramachandran Copyright (c) 2022 Nanda Kumar Karippur, Pushpa Rani Balaramachandran Sun, 27 Feb 2022 00:00:00 -0800 Old But Not Out: Social Media Use and Older Adults' Life Satisfaction <p class="JnlBody">Social media has the potential to have a positive influence on older adults' quality of life. This study explores how older adults use social media and the implications of the use on their life satisfaction. A sequential mixed-method approach is used. First, focus group interviews were conducted with older adults in Thailand, and a two-step sorting procedure is employed to develop comprehensive measures of social media use activity and their life domain affiliation. Next, a field survey is used to evaluate the influence of satisfaction from social media use on domain life satisfaction and overall life satisfaction. The findings suggest that older adults integrate social media into activities in several life domains, including family, friend, community, health, consumer, education, self, leisure, and social. Satisfaction from social media use activities positively associates with domain life satisfaction in all those life domains. The comprehensive measures of social media activities enable us to extensively theorize social media use and illustrate that it has a different meaning for older adults compared with young adults.</p> Peter Ractham, Angsana Techatassanasoontorn, Laddawan Kaewkitipong Copyright (c) 2022 Peter Ractham, Angsana Techatassanasoontorn, Laddawan Kaewkitipong Sun, 27 Feb 2022 16:03:46 -0800 Building Social Resilience and Inclusion in Disasters: A Survey of Vulnerable Persons' Social Media Use <p>Social media (SM) is increasingly used to reach out to populations for preparedness and response to disasters. Given the disproportionate impacts of disasters on vulnerable populations (e.g., older persons, persons socially/geographically isolated, persons living with disabilities, persons of low socio-economic means) in this study we focus specifically on the attitudes, needs and future plans of vulnerable persons towards accessing and sharing information via SM during extreme weather events. Advancing understanding in this area is important as there is growing evidence that people who may be described as more vulnerable may have different communication needs and less access to disaster related information and technologies. We present the results of a survey of 215 vulnerable persons in Victoria, Australia. Rather than consider vulnerable persons as a homogenous group, we examine how persons with different vulnerabilities perceive SM for accessing and sharing information in the context of disasters and report findings which challenge prevalent assumptions about vulnerable persons and SM. Overall we find that vulnerable persons are not passive recipients of support during disasters but have self-awareness, a strong desire to receive information and the capacity to usefully contribute to the provision of reliable information via SM. With a view to improving outcomes for vulnerable persons in disasters we offer an agenda for future research.</p> Vanessa Cooper, Peter Hayes, Stan Karanasios Copyright (c) 2022 Vanessa Cooper, Peter Hayes, Stan Karanasios Sun, 27 Feb 2022 16:04:47 -0800 Factor structures associated with online student engagement in campus-based blended and online distance education settings <p class="JnlBody">This research is strictly grounded in the work undertaken by Coates regarding traditional campus-based settings of student engagement and was applied to the online settings positioned within the domain settings of blended online learning design and practice in an Australian higher education business context. Utilising an online student survey instrument, across two consecutive academic years, undergraduate commerce students were invited to reflect upon their learning engagement experience through the lens of a common learning management system (LMS) a resource accessible to both campus-based and off-campus student cohorts. Subsequent analysis of the research reconfirms the existence of student engagement constructs of Coates in the blended online setting, but also unexpectedly revealed a previously unknown construct relating to Assessment. This new student engagement construct, Assessment, is identified as being a significant motivational factor relevant to student engagement in the context of the blended online learning environment of this higher education business undergraduate commerce course and is the focus of this exposition.</p> Graeme Pye, Dale Holt, Scott Salzman Copyright (c) 2022 Graeme Pye, Dale Holt, Scott Salzman Sun, 01 May 2022 19:11:45 -0700 Turnover in Japanese IT Professionals: Antecendants and Nuances <p>The Japanese information technology (IT) workplace is unique compared to that of other nations. IT represents a large sector of the country’s economy, and organizations need to develop proactive approaches to retain their IT workforce. In order to manage employee turnover, they need to understand the distinctive factors influencing employee turnover intention, as turnover intention is known to be a reliable predictor of actual turnover. In this study, a model was constructed and tested with data collected from 284 Japanese IT professionals. Our findings show that the effects of work exhaustion, personal accomplishment, and friendship networks on turnover intention are fully mediated through job satisfaction. Work-home conflict has no impact on job satisfaction. The strength of the relationships is stronger for younger than for older organizations. Furthermore, individualistic factors (i.e., work exhaustion and personal accomplishment) have a stronger impact on job satisfaction than collectivistic factors (i.e., work-home conflict and friendship networks). These results show the fragility of the notion of long-term employment, which is supposed to be embraced within the entire Japanese work culture.</p> Alexander Serenko, Hiroshi Sasaki, Prashant Palvia, Osam Sato Copyright (c) 2022 Alexander Serenko, Hiroshi Sasaki, Prashant Palvia, Osam Sato Sun, 01 May 2022 19:20:15 -0700 Errors, Irregularities, and Misdirection: Cue Utilisation and Cognitive Reflection in the Diagnosis of Phishing Emails <p class="JnlBody">The study aimed to examine the role of, and potential interplay between, cue utilisation and cognitive reflection in email users’ ability to accurately (and efficiently) differentiate between phishing and genuine emails. 145 participants completed the Cognitive Reflection Test (CRT), a phishing diagnostic task, and the Expert Intensive Skill Evaluation (EXPERTise 2.0) battery, which provided a gauge of users’ cue utilisation in the domain. The results revealed an interaction between users’ cognitive utilisation and cue reflection, whereby users low in both facets performed significantly worse in diagnosing phishing emails than all other groups. Further, those participants with both higher cue utilisation and cognitive reflection took significantly longer to make their diagnosis. It is concluded that a high level of cognitive reflection was able to compensate for a lower level of cue utilisation, and vice versa. Participants reported using seven types of cue during diagnosis, however, there was no significant relationship between the types of cues used and users’ level of cue utilisation. Taken together, the findings have implications to the design of user-level interventions in relation to the identification of vulnerable users, as well as the need to consider training approaches that extend beyond the use of simple cue inventories.</p> Mitchell Ackerley, Ben Morrison, Kate Ingrey, Mark Wiggins, Piers Bayl-Smith, Natalie Morrison Copyright (c) 2022 Mitchell Ackerley, Ben Morrison, Kate Ingrey, Mark Wiggins, Piers Bayl-Smith, Natalie Morrison Sun, 01 May 2022 19:22:51 -0700 Opportunities, ethical challenges, and value implications of pervasive sensing technology for supporting older adults in the work environment <p class="JnlBody">Responding to the challenges of demographic change, a growing number of eHealth solutions are appearing on the market, aiming to enable age-friendly living and working environments. Pervasive sensing and monitoring of workers' health-, behavioural-, emotional- and cognitive status to support their health and workability enable the creation of adaptive work environments and the provision of personalised interventions. However, this technology also introduces new challenges that go beyond user acceptance and privacy concerns. Based on a conceptual investigation and lessons learnt within the SmartWork project (H2020-826343), this paper outlines opportunities and ethical challenges of pervasive sensing technology in the work environment that aims to support active and healthy ageing for office workers in a holistic way, including their values and preferences. Only by identifying those challenges, implicated values and value tensions is it possible to convert them into design opportunities and find innovative ways to address identified tensions. The article outlines steps taken within the project and closes with a reflection on the limits of technological responses to societal problems and the need for regulations and changes on a societal level.</p> Christiane Grünloh, Miriam Cabrita, Carina Dantas, Sofia Ortet Copyright (c) 2022 Christiane Grünloh, Miriam Cabrita, Carina Dantas, Sofia Ortet Sun, 01 May 2022 19:07:59 -0700 Saving the environment from the internet: A polynomial mitigation model of reducing Individual Internet Consumption through Internet Pricing and Environmental Awareness <p>The ever-increasing internet usage purports to make substantial damage to the environment as a result of the emissions arising from the internet supporting infrastructures like data centers. However, there has been much less discussion on creating an awareness of the damage that the internet does to the environment. The purpose of this study is to investigate whether the internet use can be reduced at the individual level by calibrating internet price and one’s environmental awareness. The study employs a population-based survey experiment and conducts a polynomial regression analysis using a sample of 326 individuals to understand the conjoined relationship between internet price and environmental awareness. The results indicate that internet price affordability moderated the relationship between environmental awareness and internet usage. Although, before inducing awareness, pricing plays a major role in changing consumption, after inducing awareness the significance of pricing decreases, and awareness tends to determine the consumption. Moreover, the multi-group analysis infers that age does not show any significance on price affordability and environmental awareness, although males display a high price sensitivity and responsiveness towards awareness than their female counterparts.</p> Ayodhya Wathuge, Darshana Sedera Copyright (c) 2022 Ayodhya Wathuge, Darshana Sedera Sun, 27 Feb 2022 16:02:46 -0800