Australasian Journal of Information Systems 2023-01-06T04:45:39-08:00 Professor Karlheinz Kautz Open Journal Systems <p>The <cite>Australasian Journal of Information Systems</cite> (AJIS) is an international quality, peer reviewed journal covering innovative research and practice in Information Systems. It is an open access journal which does not levy any publication fees.</p> <div>&nbsp;</div> <div>&nbsp;</div> <div>&nbsp;</div> Editor’s Comment 2023-01-06T04:45:39-08:00 Karlheinz Kautz 2023-01-05T00:00:00-08:00 Copyright (c) 2022 Karlheinz Kautz Using Process Stories to Foster Process Flexibility: The Experts’ Viewpoint 2022-03-26T18:57:03-07:00 Thuan Nguyen Hoang Hoang Ai-Phuong Mathews Nkhoma Pedro Antunes <p class="JnlBody">Process flexibility is essential for organizations coping with uncertainty, emergence, and change. In this study, we research how process stories may lessen friction in realizing flexible processes. We use friction as a metaphor, which characterizes the realization of flexible processes as handling two opposing forces: one pushes towards flexibility while the other pulls against flexibility. Using in-depth interviews with BPM experts as a data-gathering technique, we provide insights into the dynamics of friction in the BPM lifecycle. We also provide empirical evidence about the capability of process stories to lessen friction in realizing flexible processes. This research contributes to understand the context where process stories may be most fit to realize process flexibility and adds knowledge about practical complaints experienced by BPM experts when realizing process flexibility.</p> 2022-02-27T00:00:00-08:00 Copyright (c) 2022 Thuan Nguyen Hoang, Hoang Ai-Phuong, Mathews Nkhoma, Pedro Antunes Antecedents of Effective Digital Leadership of Enterprises in Asia Pacific 2022-03-10T23:01:51-08:00 Nanda Kumar Karippur Pushpa Rani Balaramachandran <p class="JnlBody">Increasing awareness of digital transformation across Asia Pacific is putting a strong spotlight on how enterprises think of leadership and related key practices. The pace of transition to the new digital organisation creates even larger leadership gaps as most organisations have not moved rapidly enough to develop relevant leadership practices. With the support of literature, an analysis of related theories of transformational leadership, ambidexterity and dynamic capabilities are examined and the most suitable leadership attributes and practices for a digital enterprise is proposed. We test the proposed research model via a sample of leaders and senior managers from the Asia Pacific region. The results highlight the significant roles of leadership attributes, strategic priorities, organisational focus areas for exploration and digital governance practices for exploitation, in influencing effective digital leadership. The article reports valuable insights and relevant implications for leaders, enterprises, and researchers.</p> 2022-02-27T00:00:00-08:00 Copyright (c) 2022 Nanda Kumar Karippur, Pushpa Rani Balaramachandran Old But Not Out: Social Media Use and Older Adults' Life Satisfaction 2022-02-27T16:07:15-08:00 Peter Ractham Angsana Techatassanasoontorn Laddawan Kaewkitipong <p class="JnlBody">Social media has the potential to have a positive influence on older adults' quality of life. This study explores how older adults use social media and the implications of the use on their life satisfaction. A sequential mixed-method approach is used. First, focus group interviews were conducted with older adults in Thailand, and a two-step sorting procedure is employed to develop comprehensive measures of social media use activity and their life domain affiliation. Next, a field survey is used to evaluate the influence of satisfaction from social media use on domain life satisfaction and overall life satisfaction. The findings suggest that older adults integrate social media into activities in several life domains, including family, friend, community, health, consumer, education, self, leisure, and social. Satisfaction from social media use activities positively associates with domain life satisfaction in all those life domains. The comprehensive measures of social media activities enable us to extensively theorize social media use and illustrate that it has a different meaning for older adults compared with young adults.</p> 2022-02-27T16:03:46-08:00 Copyright (c) 2022 Peter Ractham, Angsana Techatassanasoontorn, Laddawan Kaewkitipong Building Social Resilience and Inclusion in Disasters: A Survey of Vulnerable Persons' Social Media Use 2022-02-27T16:07:15-08:00 Vanessa Cooper Peter Hayes Stan Karanasios <p>Social media (SM) is increasingly used to reach out to populations for preparedness and response to disasters. Given the disproportionate impacts of disasters on vulnerable populations (e.g., older persons, persons socially/geographically isolated, persons living with disabilities, persons of low socio-economic means) in this study we focus specifically on the attitudes, needs and future plans of vulnerable persons towards accessing and sharing information via SM during extreme weather events. Advancing understanding in this area is important as there is growing evidence that people who may be described as more vulnerable may have different communication needs and less access to disaster related information and technologies. We present the results of a survey of 215 vulnerable persons in Victoria, Australia. Rather than consider vulnerable persons as a homogenous group, we examine how persons with different vulnerabilities perceive SM for accessing and sharing information in the context of disasters and report findings which challenge prevalent assumptions about vulnerable persons and SM. Overall we find that vulnerable persons are not passive recipients of support during disasters but have self-awareness, a strong desire to receive information and the capacity to usefully contribute to the provision of reliable information via SM. With a view to improving outcomes for vulnerable persons in disasters we offer an agenda for future research.</p> 2022-02-27T16:04:47-08:00 Copyright (c) 2022 Vanessa Cooper, Peter Hayes, Stan Karanasios Factor structures associated with online student engagement in campus-based blended and online distance education settings 2022-12-22T03:37:22-08:00 Graeme Pye Dale Holt Scott Salzman <p class="JnlBody">This research is strictly grounded in the work undertaken by Coates regarding traditional campus-based settings of student engagement and was applied to the online settings positioned within the domain settings of blended online learning design and practice in an Australian higher education business context. Utilising an online student survey instrument, across two consecutive academic years, undergraduate commerce students were invited to reflect upon their learning engagement experience through the lens of a common learning management system (LMS) a resource accessible to both campus-based and off-campus student cohorts. Subsequent analysis of the research reconfirms the existence of student engagement constructs of Coates in the blended online setting, but also unexpectedly revealed a previously unknown construct relating to Assessment. This new student engagement construct, Assessment, is identified as being a significant motivational factor relevant to student engagement in the context of the blended online learning environment of this higher education business undergraduate commerce course and is the focus of this exposition.</p> 2022-05-01T19:11:45-07:00 Copyright (c) 2022 Graeme Pye, Dale Holt, Scott Salzman Turnover in Japanese IT Professionals: Antecendants and Nuances 2022-05-01T19:21:28-07:00 Alexander Serenko Hiroshi Sasaki Prashant Palvia Osam Sato <p>The Japanese information technology (IT) workplace is unique compared to that of other nations. IT represents a large sector of the country’s economy, and organizations need to develop proactive approaches to retain their IT workforce. In order to manage employee turnover, they need to understand the distinctive factors influencing employee turnover intention, as turnover intention is known to be a reliable predictor of actual turnover. In this study, a model was constructed and tested with data collected from 284 Japanese IT professionals. Our findings show that the effects of work exhaustion, personal accomplishment, and friendship networks on turnover intention are fully mediated through job satisfaction. Work-home conflict has no impact on job satisfaction. The strength of the relationships is stronger for younger than for older organizations. Furthermore, individualistic factors (i.e., work exhaustion and personal accomplishment) have a stronger impact on job satisfaction than collectivistic factors (i.e., work-home conflict and friendship networks). These results show the fragility of the notion of long-term employment, which is supposed to be embraced within the entire Japanese work culture.</p> 2022-05-01T19:20:15-07:00 Copyright (c) 2022 Alexander Serenko, Hiroshi Sasaki, Prashant Palvia, Osam Sato Errors, Irregularities, and Misdirection: Cue Utilisation and Cognitive Reflection in the Diagnosis of Phishing Emails 2022-05-01T19:24:06-07:00 Mitchell Ackerley Ben Morrison Kate Ingrey Mark Wiggins Piers Bayl-Smith Natalie Morrison <p class="JnlBody">The study aimed to examine the role of, and potential interplay between, cue utilisation and cognitive reflection in email users’ ability to accurately (and efficiently) differentiate between phishing and genuine emails. 145 participants completed the Cognitive Reflection Test (CRT), a phishing diagnostic task, and the Expert Intensive Skill Evaluation (EXPERTise 2.0) battery, which provided a gauge of users’ cue utilisation in the domain. The results revealed an interaction between users’ cognitive utilisation and cue reflection, whereby users low in both facets performed significantly worse in diagnosing phishing emails than all other groups. Further, those participants with both higher cue utilisation and cognitive reflection took significantly longer to make their diagnosis. It is concluded that a high level of cognitive reflection was able to compensate for a lower level of cue utilisation, and vice versa. Participants reported using seven types of cue during diagnosis, however, there was no significant relationship between the types of cues used and users’ level of cue utilisation. Taken together, the findings have implications to the design of user-level interventions in relation to the identification of vulnerable users, as well as the need to consider training approaches that extend beyond the use of simple cue inventories.</p> 2022-05-01T19:22:51-07:00 Copyright (c) 2022 Mitchell Ackerley, Ben Morrison, Kate Ingrey, Mark Wiggins, Piers Bayl-Smith, Natalie Morrison Opportunities, ethical challenges, and value implications of pervasive sensing technology for supporting older adults in the work environment 2022-05-19T00:08:50-07:00 Christiane Grünloh Miriam Cabrita Carina Dantas Sofia Ortet <p class="JnlBody">Responding to the challenges of demographic change, a growing number of eHealth solutions are appearing on the market, aiming to enable age-friendly living and working environments. Pervasive sensing and monitoring of workers' health-, behavioural-, emotional- and cognitive status to support their health and workability enable the creation of adaptive work environments and the provision of personalised interventions. However, this technology also introduces new challenges that go beyond user acceptance and privacy concerns. Based on a conceptual investigation and lessons learnt within the SmartWork project (H2020-826343), this paper outlines opportunities and ethical challenges of pervasive sensing technology in the work environment that aims to support active and healthy ageing for office workers in a holistic way, including their values and preferences. Only by identifying those challenges, implicated values and value tensions is it possible to convert them into design opportunities and find innovative ways to address identified tensions. The article outlines steps taken within the project and closes with a reflection on the limits of technological responses to societal problems and the need for regulations and changes on a societal level.</p> 2022-05-01T19:07:59-07:00 Copyright (c) 2022 Christiane Grünloh, Miriam Cabrita, Carina Dantas, Sofia Ortet Book Review: Digitalization Cases Vol. 2 – Mastering Digital Transformation for Global Business 2022-07-02T20:10:57-07:00 Susanne Strahringer <p>This is a book review of 'Digitalization Cases Vol. 2 – Mastering Digital Transformation for Global Business' edited by Nils Urbach, Maximilian Röglinger, Karlheinz Kautz, Rose Alinda Alias, Carol Saunders, Martin Wiener. The volume presents 20 case studies in the context of digitalization from four continents organized into three topical themes – Digital Disruption, Digital Business and Digital Transformation (DT). &nbsp;</p> 2022-07-02T19:55:58-07:00 Copyright (c) 2022 Susanne Strahringer Understanding the Processes of how Small and Medium Enterprises derive Value from Business Intelligence and Analytics 2022-09-04T19:52:00-07:00 Mak Wee Helana Scheepers Xuemei Tian <p class="JnlBody"><span style="font-family: 'Palatino Linotype',serif;">This paper provides an in-depth study of how small and medium enterprises (SMEs) use business intelligence and analytics (BI&amp;A) to derive business value and why so many SMEs fail to do so. A qualitative research approach based on semi-structured interviews with five SMEs in Australia was applied with the goal is to understand the process in which SMEs adopt BI&amp;A to derive business value. This involved exploring how owners and managers lead their employees in using data and analytical processes to derive insights to make business decisions. The findings suggest that SMEs which adopt BI&amp;A use a short and simple six-step iterative BI&amp;A process to derive insights for business process application. In addition to the short process, a longer three phase process has been identified which progresses SMEs from solving operational issues to strategic challenges. The resulting short and long BI&amp;A implementation process framework provides a progressive pathway for SME owners and managers to initiate and lead BI&amp;A transformation in their SMEs to derive greater business value. The process model considers dimensions of data, analysis, business process change, social influence, level of information use and financial returns.</span></p> 2022-09-04T18:06:22-07:00 Copyright (c) 2022 Mak Wee, Helana Scheepers, Xuemei Tian Elucidating the role of emotion in privacy-concerns: A text-Convolutional Neural Network (Text-CNN)-based tweets analysis of contact tracing apps 2022-12-22T03:44:42-08:00 Mihir Mehta Sourya Joyee De Manojit Chattopadhyay <p class="JnlBody">The extant contact tracing privacy literature is yet to explore the significance of user emotions in privacy-related decision-making such as whether to use such potentially privacy-invasive apps. Using social media analytics, the present study examines users’ privacy-related emotions stimulated by privacy-related aspects of contact tracing apps. A text-Convolutional Neural Network (Text-CNN)-based emotion analysis of tweets on the Indian contact tracing app Aarogya Setu and its Singaporean counterpart TraceTogether conducted in the paper reveals that users expressed negative privacy-related emotions towards these apps indicating high levels of perceived privacy risks and the perceived lack of privacy protection. For TraceTogether, users have also exhibited positive emotions to appreciate the steps taken by the government to protect their privacy. Based on these findings, the government/data controllers can devise strategies to assuage users’ negative emotions and promote positive emotions to encourage the adoption of contact tracing apps. This work incorporates privacy related emotions as key informants about user privacy concerns within the Privacy Calculus Theory. By relying on candid user opinions available through rich but inexpensive user-generated content, the research provides a quick, reliable, and cost-effective approach to study potential app users’ emotions to gain insights into privacy concerns related to any e-governance platform.</p> 2022-09-04T18:16:13-07:00 Copyright (c) 2022 Mihir Mehta, Sourya Joyee De, Manojit Chattopadhyay Web scraping Instagram Pre and During Covid-19: Examining customer engagement on Australian SMEs accounts 2022-09-04T19:51:59-07:00 Viet Hoang Nguyen Suku Sukunesan Minh Huynh <p>Instagram has gained the attention of hundreds of millions of users and evolved quickly into a critical customer engagement tool for businesses worldwide, more so during Covid-19. Impacts of Covid-19 have fundamentally changed the market, and therefore, this paper explores the relationship between Instagram practices and the engagement of 20 Australian SMEs (Small medium enterprises) pre and during Covid-19. This study aims to answer the following questions: (1) How should user-generated content (UGC) and call to act content (CTA) be included as Instagram posts? (2) How to use #Hashtags and @Tagging in Instagram posts to keep a campaign going? (3) How Instagram can be utilised to mitigate the effect of Covid-19? Findings revealed a statistically significant relationship between the number of UGCs to Instagram engagement, while CTA &nbsp;&nbsp;content performance recorded a mixed result. However, both UGCs and CTA positively affect the engagement when used to build a virtual community and engage with followers rather than redirecting customers to online selling locations. Also, diversity in @Tagging and #Hashtag uses are found to be effective drivers of engagement. The results imply that addressing the Covid-19 related concerns of followers while showing genuine brand social responsibility can be rewarded by extra engagement.</p> 2022-09-04T19:16:11-07:00 Copyright (c) 2022 Viet Hoang Nguyen, Suku Sukunesan, Minh Huynh Leapfrogging into knowledge economy: Information and communication technology for human development 2022-09-04T19:51:58-07:00 Anushka Verma Arun Kumar Giri Byomakesh Debata <p class="JnlBody">Modern-day economic growth is focused on productivity and innovation, which puts information and technology integral to economic policy issues. In this context, ICT has a significant position as it increases efficiency, promotes information dissemination, and enhances innovation, resulting in a global shift in social and human development processes. The purpose of this research is to examine the significance of ICT diffusion in fostering human development in the South Asian Association for Regional Cooperation (SAARC) countries from 2005 to 2019. ICT diffusion is measured using a principal component analysis (PCA)- based composite index that combines telephone, mobile, broadband, and internet usage. The United Nations Development Programme (UNDP) created Human Development Index (HDI) serves as a proxy for human development. To adjust for any confounding bias, macroeconomic indicators, such as gross domestic product (GDP), inflation, and trade are also included. Utilizing econometric methods robust to cross-sectional dependence (CSD) such as the dynamic common correlated effect (DCCE) estimator, Driscoll-Kraay (DK) regression, and the Dumitrescu-Hurlin (DH) causality test, the study highlights the strong positive relationship between ICT and HDI. In addition, GDP boosts HDI owing to productivity gains. Similarly, trade expansion, in addition to its direct effects, also influences HDI by boosting economic growth. Inflation, on the other hand, has a negative impact on the HDI. Consequently, the study recommends a cohesive setting that unifies ICT with human development in this modern framework.</p> 2022-09-04T19:47:35-07:00 Copyright (c) 2022 Anushka Verma, Arun Kumar Giri, Byomakesh Debata The Impact of Blockchain on Supply Chains: A systematic Review 2022-09-04T19:51:58-07:00 Jakia Sultana Say Yen Teoh Stan Karanasios <p class="JnlBody">Supply chains face many challenges around coordination, information asymmetry, quality assurance, complex disruptions, and traceability. Blockchain is arguably a technology that can address these challenges and make a significant impact. To shed light on the impact of blockchain, we undertake a cross-discipline systematic literature review on blockchain and supply chains. This review focused on identifying blockchain’s current and proposed impacts on the supply chain at three levels: organisational, inter-organisational, and industry. The findings identified twelve core supply chain themes across pre-implementation, post-implementation, and emerging tensions associated with adopting blockchain. These findings extend knowledge by going beyond understanding blockchain and its application and articulating multi-levels of impacts. Based on our review, we propose future research directions. By providing an overview of the current impact of blockchain, the review also offers insights to help managers to make informed decisions around the implementation and use of blockchain in supply chains.</p> 2022-09-04T19:49:16-07:00 Copyright (c) 2022 Jakia Sultana, Say Yen Teoh, Stan Karanasios Editorial for the Special Section on Research on Applied Ethics: Developing Ethical Guidelines for Social Media Analytics 2022-07-02T19:02:11-07:00 Deborah Bunker Shirlee-Ann Knight Stefan Stieglitz 2022-07-02T18:51:10-07:00 Copyright (c) 2022 Deborah Bunker, Shirlee-Ann Knight, Stefan Stieglitz The Investigator’s Dilemma - A Review of Social Media Analytics Research Ethics in Information Systems 2022-07-02T19:15:42-07:00 Julian Marx Milad Mirbabaie <p class="JnlBody">Social media have become not only integral parts of our private and professional lives, but also an indispensable source of data for empirical research across a variety of academic disciplines. Applying a Social Media Analytics (SMA) methodology, however, imposes heavy ethical challenges on researchers. Scholars in the Information Systems (IS) discipline must deal with a patchwork of ethical frameworks, regulations, and (missing) institutional support. To initiate a debate on how to develop a common understanding of SMA research ethics, this paper compiles a scoping review of extant literature and suggests a research agenda for IS scholarship on this matter. The review yields a total of eight fundamental principles of ethical SMA research, which provide a starting point to guiding individual researchers towards more ethical conduct. At the same time, this work unearths a multitude of intricate dilemmas that are currently unresolved. The findings of this review will encourage IS scholarship to find its own voice in the debate about social media research ethics.</p> 2022-07-02T19:14:14-07:00 Copyright (c) 2022 Julian Marx, Milad Mirbabaie Applied Ethics and Digital Information Privacy: Informing the Design of Covid-19 Contact Tracing Apps 2022-07-02T19:22:28-07:00 Kathrin Eismann Diana Fischer-Preßler Kai Fischbach <p><span style="font-size: 11.0pt; font-family: 'Palatino Linotype',serif;">To counteract the spread of Covid-19, many countries have introduced mobile applications for contact tracing, which raises considerable questions about how these apps protect users’ information privacy. Through an exploratory analysis of Covid-19 contact tracing apps being used in Australia, France, Germany, Japan, and New Zealand, we identify normative and technical principles for the design of privacy-sensitive contact tracing apps. Based on a Restricted Access/Limited Control (RALC) account of information privacy, we discuss how the apps protect users’ information privacy through limiting access to and allowing users to actively manage their personal information. Our findings illustrate what understanding of information privacy is evident from the various designs of Covid-19 contact tracing apps, and how competing design principles can contribute to users’ information privacy. From a practical perspective, our findings can inform the design of contact tracing apps and the development of privacy approaches that can be applied in particular contexts. Our work thus bridges the gap between ethical design guidelines and technical analyses of specific implementations.</span></p> 2022-07-02T19:21:07-07:00 Copyright (c) 2022 Kathrin Eismann, Diana Fischer-Preßler, Kai Fischbach ‘Cambridge Moralica’ - Towards an Ethical Framework for Social Media Analytics 2022-07-02T19:24:50-07:00 Anna-Katharina Jung Sünje Clausen Aline Shatki Franzke Julian Marx <p class="JnlBody"><span style="font-family: 'Arial',sans-serif;">En route to the unravelling of today’s multiplicity of societal challenges, making sense of social data has become a crucial endeavour in Information Systems (IS) research. In this context, Social Media Analytics (SMA) has evolved to a promising field of data-driven approaches, guiding researchers in the process of collecting, analysing, and visualising social media data. However, the handling of such sensitive data requires careful ethical considerations to protect data subjects, online communities, and researchers. Hitherto, the field lacks consensus on how to safeguard ethical conduct throughout the research process. To address this shortcoming, this study proposes an extended version of a SMA framework by incorporating ethical reflection phases as an addition to methodical steps. Following a design science approach, existing ethics guidelines and expert interviews with SMA researchers and ethicists serve as the basis for redesigning the framework. It was eventually assessed through multiple rounds of evaluation in the form of focus group discussions and questionnaires with ethics board members and SMA experts. The extended framework, encompassing a total of five iterative ethical reflection phases, provides simplified ethical guidance for SMA researchers and facilitates the ethical self-examination of research projects involving social media data. </span></p> 2022-07-02T19:23:35-07:00 Copyright (c) 2022 Anna-Katharina Jung, Sünje Clausen, Aline Shatki Franzke, Julian Marx The Relationship between Social Capital and Social Media Addiction: The Role of Privacy Self-Efficacy 2022-07-02T19:48:12-07:00 Franck Soh Kane Smith Gurpreet Dhillon <p>The rise of social media raises important ethical issues regarding social media user behaviors. This study seeks to investigate the determinants of social media addiction by focusing on social capital and privacy self-efficacy. We argue that social capital has a mixed association with social media addiction by highlighting the difference between social capital bonding and social capital bridging. Notably, social media users differ in their usage purposes; as some build more bridges, others focus on bonding. Moreover, we posit that the relationship between social capital and social media addiction is moderated by social media user privacy self-efficacy. We collected the data using a survey approach and the data was analyzed using covariance-based structural equation modeling. The findings support our hypotheses. First, we found that social media users with high bridging experience lesser social media addiction. Those with high bonding have more social media addiction. Second, social media users' privacy self-efficacy moderates the relationship between social capital and social media addiction. This occurs by reinforcing the negative association between social capital bridging and social media addiction and the positive association between social capital bonding and social media addiction. Our findings provide important theoretical contributions and implications for practice.</p> 2022-07-02T19:47:03-07:00 Copyright (c) 2022 Franck Soh, Kane Smith, Gurpreet Dhillon Saving the environment from the internet: A polynomial mitigation model of reducing Individual Internet Consumption through Internet Pricing and Environmental Awareness 2022-02-27T16:07:16-08:00 Ayodhya Wathuge Darshana Sedera <p>The ever-increasing internet usage purports to make substantial damage to the environment as a result of the emissions arising from the internet supporting infrastructures like data centers. However, there has been much less discussion on creating an awareness of the damage that the internet does to the environment. The purpose of this study is to investigate whether the internet use can be reduced at the individual level by calibrating internet price and one’s environmental awareness. The study employs a population-based survey experiment and conducts a polynomial regression analysis using a sample of 326 individuals to understand the conjoined relationship between internet price and environmental awareness. The results indicate that internet price affordability moderated the relationship between environmental awareness and internet usage. Although, before inducing awareness, pricing plays a major role in changing consumption, after inducing awareness the significance of pricing decreases, and awareness tends to determine the consumption. Moreover, the multi-group analysis infers that age does not show any significance on price affordability and environmental awareness, although males display a high price sensitivity and responsiveness towards awareness than their female counterparts.</p> 2022-02-27T16:02:46-08:00 Copyright (c) 2022 Ayodhya Wathuge, Darshana Sedera When robots join our team: A configuration theory of employees’ perceptions of and reactions to Robotic Process Automation 2022-12-21T22:36:15-08:00 Lena Waizenegger Angsana A. Techatassanasoontorn <p class="JnlBody">Robotic process automation (RPA) as a lightweight automation technology has witnessed an increasing uptake in the industry in recent years. Despite considerable changes in employees’ tasks and processes brought about by the introduction of RPA, there is a lack of research that explores how employees react to an RPA implementation. Hence, the goal of this research is to understand employees’ perceptions of and reactions to RPA as these affect their interaction with the technology and, ultimately, their adoption and use. To address this research gap, we conducted a case study at a financial institution in New Zealand and interviewed 18 employees of the business units and members of the RPA team. Building on a configurational approach, we developed a mid-range theory and identified four distinct configurations that show how employees’ perceived consequences of software robots on their jobs influenced their collaboration with the automation team, their attitude towards the change in work tasks and processes and ultimately their interactions with software robots and attribution of software robots’ roles and performance. Our findings may inform implementation and change management strategies and accommodation initiatives to support employees’ needs to facilitate adoption, which is crucial for organisations to realise the benefits of RPA.</p> 2022-12-21T22:17:08-08:00 Copyright (c) 2022 Lena Waizenegger, Angsana A. Techatassanasoontorn Digital Kaizen: An Approach to Digital Transformation 2022-12-21T22:21:11-08:00 Duy Dang-Pham Ai-Phuong Hoang Diem-Trang Vo Karlheinz Kautz <p class="JnlBody">While digital transformation creates opportunities across all industries, many organisations and practitioners struggle to grasp what conducting digital transformation entails and seek directions for how digital transformation programs, especially large and complex ones, can be executed. In response, recent studies have offered such directions and models for guiding digital transformation and put forward suggestions for steps and phases of digital transformation, as well as drivers, enablers, and inhibitors. Many of these proposals are based on the dynamic capabilities framework as a theoretical foundation and invite more research to develop further and/or to refine existing models for digital transformation, especially investigating how dynamic capabilities contribute to digital transformation. In this case study, we explore Digital Kaizen, a systematic approach to conduct large-scale digital transformation developed and applied at our case organisation FPT Software. This approach integrates the Kaizen philosophy into digital transformation practices that lead to digital improvements and transformation of some of the company’s human resource management processes and its business model. Our analysis and our reflections on our findings lead us to propose a novel Digital Kaizen process model for digital transformation informed by the dynamic capabilities framework.</p> 2022-12-21T22:19:51-08:00 Copyright (c) 2022 Duy Dang-Pham, Ai-Phuong Hoang, Diem-Trang Vo, Karlheinz Kautz Information systems, sociomaterial practices and the emergence of environmental management infrastructures 2022-12-21T22:23:09-08:00 Indrit Troshani Bill Doolin Karl Fradley Giselle Rampersad <p class="JnlBody">Information systems are an integral part of environmental management infrastructures – complex assemblages of social and technical artifacts, human actors and sociomaterial routines enacted in the pursuit of environmental sustainability outcomes. We analyse the case of an environmental management infrastructure developed around a ‘vessel management system’ by a South Australian regulator between 2004 and 2013. The goal of this infrastructure was to sustain water quality by controlling the discharge of ‘greywater’ from vessels on South Australia’s inland waters. We conceptualise environmental management infrastructure, and the information systems they encompass, as the temporally emergent outcome of human agents’ attempts to extend their environmental management practice in a particular direction, and how that trajectory of emergence is shaped by the intersection of human agencies, material performances and disciplinary practices.</p> 2022-12-21T22:21:44-08:00 Copyright (c) 2022 Indrit Troshani, Bill Doolin, Karl Fradley, Giselle Rampersad Gender bias in AI-based decision-making systems: a systematic literature review 2022-12-21T22:25:29-08:00 Ayesha Nadeem Olivera Marjanovic Babak Abedin <p class="JnlBody">The related literature and industry press suggest that artificial intelligence (AI)-based decision-making systems may be biased towards gender, which in turn impacts individuals and societies. The information system (IS) field has recognised the rich contribution of AI-based outcomes and their effects; however, there is a lack of IS research on the management of gender bias in AI-based decision-making systems and its adverse effects. Hence, the rising concern about gender bias in AI-based decision-making systems is gaining attention. In particular, there is a need for a better understanding of contributing factors and effective approaches to mitigating gender bias in AI-based decision-making systems. Therefore, this study contributes to the existing literature by conducting a Systematic Literature Review (SLR) of the extant literature and presenting a theoretical framework for the management of gender bias in AI-based decision-making systems. The SLR results indicate that the research on gender bias in AI-based decision-making systems is not yet well established, highlighting the great potential for future IS research in this area, as articulated in the paper. Based on this review, we conceptualise gender bias in AI-based decision-making systems as a socio-technical problem and propose a theoretical framework that offers a combination of technological, organisational, and societal approaches as well as four propositions to possibly mitigate the biased effects. Lastly, this paper considers future research on the management of gender bias in AI-based decision-making systems in the organisational context.</p> 2022-12-21T22:23:52-08:00 Copyright (c) 2022 Ayesha Nadeem, Olivera Marjanovic, Babak Abedin