Australasian Journal of Information Systems

Indigenous Knowledge-Sharing Interventions in Australia and the Use of Information and Communication Technology: A Scoping Review

2023-07-08T20:21:56-07:00

Indigenous peoples in Australia are subject to significant disadvantages both socio-economically and in health, education and service provision. Knowledge-sharing interventions, including those with an information and communications technology (ICT) base, have the potential to address these challenges. Interventions occur against a background of an ancient culture with distinctive ways of knowing and doing, including storytelling, art and performance. This study documents the results of a scoping review of interventions that have been undertaken in this context. It considers the outcomes of these interventions, the extent to which Indigenous ways of knowing were accounted for and whether ICT was involved. Our review of the peer-reviewed literature located two prior reviews and seven primary studies. All of the primary studies were about health interventions; of these, all those that reported positive outcomes only had incorporated Indigenous ways of knowing, some in innovative ways. Only two studies used ICT as their main vehicle. This article provides a base for further work by documenting the current status of the field and identifying the gaps, such as the scarcity of non-health and ICT-based studies. The cases identified provide useful insights for those with an interest in developing future initiatives.

Issues regarding IT Consumerization: How Mixed IT Portfolios of Private and Business IT Components Cause Unreliability

2023-07-18T08:37:18-07:00

With increasing mobile work due to the COVID-19 pandemic, the usage and relevance of consumer IT for business purposes have substantially increased. In this light, an understudied area of IT consumerization, the adverse outcomes for employees using consumer IT for business purposes, is of major importance. We conduct a mixed-methods study to investigate the adverse outcomes of IT consumerization. We build on prior studies and end-user interviews to draw connections between IT consumerization and unreliability as one known technostressor. A quantitative survey of 162 full-time employees shows that IT consumerization is associated with increased unreliability. The users’ general computer self-efficacy, instead, decreases unreliability, and unreliability leads to various job-related and health-related outcomes. We show that unreliability is driven by users’ experience while trying to integrate private and business IT components for business purposes. We follow up on this observation through a qualitative analysis of open-ended survey questions to detail users’ experiences. Our findings emphasize the need to examine the negative outcomes of IT consumerization, despite its well-studied positive effects. We suggest that organizations should strive to integrate business and private IT as much as IT security constraints allow for reduced technostress.

A configurational view on technology acceptance: the example of highly integrated collaboration platforms

2023-06-26T00:59:39-07:00

Highly integrated software environments for various routine and non-routine tasks promise productivity gains for organizations. To fulfill this promise, users need to be willing to employ the new technology. A combined perspective of sufficient and necessary conditions in the form of fuzzy-set qualitative comparative analysis (fsQCA) and, necessary condition analysis (NCA) is used to examine the technology acceptance of workstream collaboration tools, advancing examinations from a multivariate perspective to a more holistic view. One hundred thirty participants were trained in the software application Slack for three months. Following the training period, configurational analysis using fsQCA and NCA based on a unified theory of acceptance and use of technology (UTAUT) framework was conducted based on 116 qualified questionnaires. Necessity assessment shows that all influence factors exhibit necessity properties, with facilitating conditions and effort expectancy most substantially constraining an individual’s intention to use. Sufficiency evaluation confirms UTAUT’s variable choice and identifies social influence as a key condition that enables intention to use. Segmentation according to gender further reveals that effort expectancy and facilitating conditions are necessary conditions for female users but not for males.

Investigating the Moderating Effect of Massively Multiplayer Online (MMO) Games on the Correlation Between Flow and Game Addiction: A Meta-Analysis

2023-07-20T04:58:34-07:00

The flow theory of addiction suggests that the psychological flow state and addiction are positively correlated. However, based on 23 empirical studies involving 6,772 subjects, our meta-analysis shows that this relationship is significantly weakened in massively multiplayer online (MMO) games. Our results suggest that game genre, which is often overlooked in existing theories, warrants more attention in future research on game addiction. For game developers, our results suggest that it is particularly important for non-MMO games to provide a good match between game challenge and player skill level, which is essential to the flow experience. As MMO games have been reported to be more addictive than non-MMO games, future research should also investigate the unique characteristics of MMO games that cause addiction in this game genre.

The Role of Enterprise Social Media during the COVID-19 Pandemic: Insights from Leaders' Experience

2023-08-08T19:44:19-07:00

The COVID-19 pandemic impacted workplaces, with public health orders requiring people to shift their workplaces into their homes. Consequently, many organisations pivoted to online operation and utilised technology such as Enterprise Social Media (ESM) to help manage this transition. In this study we explore leaders' diverse use of ESM during the pandemic, including whether it was used for performance management and how it shaped leaders’ social behaviour. We conducted fifteen semi-structured interviews with leaders in a large Australian University using the ESM technology. Our results explore the nuances of ESM use during this time including how it was used as a social tool, a communication tool, and as an informal means to collect performance data. Interviews also revealed concerns with ESM use such as privacy and information redundancy. Our work advances the Task-Technology Fit (TTF) literature by conceptualising cognitive and affective mechanisms to understand how utilisation moderates TTF outcomes. These mechanisms are contingent on how leaders use ESM and the level of their interactions and engagements. We identify practical implications of ESM use at a time of crisis including leader training, clear guidelines for internal communication, efficient information sharing practices, and informed consent for ESM-related data collection practices.

Alignment of Big Data Perceptions Across Levels in Healthcare: The case of New Zealand

2023-08-27T22:24:12-07:00

Big data and related technologies have the potential to transform healthcare sectors by facilitating improvements to healthcare planning and delivery. Big data research highlights the importance of aligning big data implementations with business needs to achieve success. In one of the first studies to examine the influence of big data on business-IT alignment in the healthcare sector, this paper addresses the question: how do stakeholders’ perceptions of big data influence alignment between big data technologies and healthcare sector needs across macro, meso, and micro levels in the New Zealand (NZ) healthcare sector? A qualitative inquiry was conducted using semi-structured interviews to understand perceptions of big data across the NZ healthcare sector. An application of a novel theory, Theory of Sociotechnical Representations (TSR), is used to examine people’s perceptions of big data technologies and their applicability in their day-to-day work. These representations are analysed at each level and then across levels to evaluate the degree of alignment. A social dimension lens to alignment was used to explore mutual understanding of big data across the sector. The findings show alignment across the sector through the shared understanding of the importance of data quality, the increasing challenges of privacy and security, and the importance of utilising modern and new data in measuring health outcomes. Areas of misalignment include the differing definitions of big data, as well as perceptions around data ownership, data sharing, use of patient-generated data and interoperability. Both practical and theoretical contributions of the study are discussed.

Prioritising sustainability factors for public-private partnership (PPP)-based mature telecentres using the ‘Akshaya’ project as a case

2023-02-08T21:34:18-08:00

Telecentres are considered an essential information and communication technology (ICT) platform to deliver e-government services and play a vital role in reducing the digital divide, thereby enhancing access to e-government services. This study aimed to identify the factors that financially sustain a PPP-based mature telecentre and explore the hierarchy among these factors. An in-depth review of existing literature was conducted to identify sustainability factors. These factors were subjected to further validation through a qualitative field study. Then, interpretive structural modelling (ISM) was used to understand the interrelationships and identify the hierarchy between the identified factors. Finally, the decision-making trial and evaluation laboratory (DEMATEL) was used to validate the developed hierarchical model. The results indicated that in order of their hierarchy, ‘centre resources’, ‘affordability’, ‘quality of services’, ‘quality of operators’, and ‘convenience’ were the influential factors that sustained a mature telecentre. The critical role of village-level entrepreneurs and the importance of integration between public and private entities at each stage of the hierarchy were emphasised. This paper presents theoretical and practical implications for stakeholders to adopt appropriate measures to sustain telecentres.

Hate Speech Patterns in Social Media: A Methodological Framework and Fat Stigma Investigation Incorporating Sentiment Analysis, Topic Modelling and Discourse Analysis

2023-02-08T21:34:18-08:00

Social media offers users an online platform to freely express themselves; however, when users post opinionated and offensive comments that target certain individuals or communities, this could instigate animosity towards them. Widespread condemnation of obesity (fatness) has led to much fat stigmatizing content being posted online. A methodological framework that uses a novel mixed-method approach for unearthing hate speech patterns from large text-based corpora gathered from social media is proposed. We explain the use of computer-mediated quantitative methods comprising natural language processing techniques such as sentiment analysis, emotion analysis and topic modelling, along with qualitative discourse analysis. Next, we have applied the framework to a corpus of texts on gendered and weight-based data that have been extracted from Twitter and Reddit. This assisted in the detection of different emotions being expressed, the composition of word frequency patterns and the broader fat-based themes underpinning the hateful content posted online. The framework has provided a synthesis of quantitative and qualitative methods that draw on social science and data mining techniques to build real-world knowledge in hate speech detection. Current information systems research is limited in its use of mixed analytic approaches for studying hate speech in social media. Our study therefore contributes to future research by establishing a roadmap for conducting mixed-method analyses for better comprehension and understanding of hate speech patterns.

The Interplay of Challenge-Hindrance-Appraisal and Self-Efficacy: Technostress and Remote Working Performance

2023-03-01T23:55:39-08:00

Measures to contain the COVID-19 pandemic have caused many employees to work from home; a novel situation in which individuals used information systems (IS) more intensively to stay in touch with coworkers. This novel IS use situation affected individuals differently and resulted in both positive and negative outcomes. Recent calls for research advocate for clarification regarding the conceptualisation of appraisal, which explains different individual responses to objectively equal environments. In particular, challenge-hindrance-research does not differentiate between primary and secondary appraisal. Therefore, it remains unclear how individual capability beliefs, such as self-efficacy, affect challenge and hindrance IS use appraisal. We conduct an empirical study with 1,553 German employees to investigate these relationships and the positive and negative outcomes during the COVID-19 pandemic. We find that challenge and hindrance IS use appraisal, and remote working self-efficacy are interconnected, yet different constructs. We find that self-efficacy is related to challenge IS use appraisal, rather than hindrance IS use appraisal. Further, challenge IS use appraisal is a driver for performance in a remote working environment. We conclude that there are stressful aspects of IS use that are not influenced by an individual’s belief in their abilities. Our study emphasises the importance of remote working self-efficacy and IS use appraisal to mitigate techno-distress and increase performance during remote work.

Organisational Cyber Resilience: Management Perspectives

2023-02-09T13:04:43-08:00

As cyberthreats pose strategic risk, both IT and business management awareness are critical for effective organisational decision making. Many cyber system failures arise from organisational, and not technical issues. This study investigates senior manager awareness of organisational cyber resilience, using case study method. The Cyber Resilience Matrix is used as a theoretical framework to communicate the multifaceted meaning of cyber resilience. This study examines whether the multilayered nature of cyber resilience is understood by both managerial levels to include the periods before and after cyber incidents. As the higher education sector faces complex cyber challenges, research data were gathered from two Australian universities. Analysis found the two management groups differed in their resilience approach. The authors posit that principles-based cyber policies contribute to an organisational view of cyber resilience. The engineering resilience approach, accompanied by a non-bureaucratic organisational structure, was preferred by IT managers. Business managers favoured an ecological approach with a vertical organisational structure. Both managerial groups emphasised the period before cyber crisis when compared to after cyber incidents. This research contributes to the limited theoretical development in the field and attempts to shift the focus from cyber security to cyber resilience.

The Impacts of Role Overload and Role Conflict on Physicians’ Technology Adoption

2023-03-29T21:44:37-07:00

Technology adoption is an important solution for physicians to increase work efficiency, and thus deal with role conflict among their multiple job roles. Prior studies have not investigated how multiple job roles and role conflict influence physicians’ technology adoption intentions. Based on role strain theory and role identity theory, we present a model of physicians’ technology adoption intentions to support their primary (clinical care) versus secondary (teaching or research) job roles. We test the model using surveys with 156 physicians at nine medical schools in Korea. The results of our data analysis largely support our hypotheses. Role overload in each of their job roles increases role conflict between any pair of associated roles. Furthermore, role conflict between a physician’s primary and secondary role is affected more by role overload in the secondary role than by overload in the primary role. Moreover, the impact of role conflict on technology adoption intentions is also influenced by the hierarchical relationship between two roles. This study contributes to technology adoption research by demonstrating how physicians’ job characteristics affect technology adoption.

Defining Digital Wellbeing Literacy in Remote Work Integrated Learning

2023-03-29T21:44:36-07:00

The pandemic has accelerated the adoption of remote Work-Integrated Learning (WIL) programs for Higher Education (HE) students, fostered by advances in digital technologies. Emerging as a new post-covid normal, the ‘remote workplace’ and remote WIL brings further challenges with students expressing anxiety in dealing with this new form of working environment. Having the capacity to talk about wellbeing issues with others is an important wellbeing literacy (WL) skill. This paper addresses the need for a better understanding of wellbeing literacy (WL) skills in remote WIL workplaces. Interpreting WL in remote settings can further the definition of WL by extending it to a digital context. In contributing to Computer-Supported Cooperative Work (CSCW) research and the emerging field of WL, this paper explores how WIL students develop WL skills in a remote setting, which we define as Digital Wellbeing Literacy (DWL). In-depth interviews were held with WIL academics, WIL professionals, WIL students and wellbeing experts on digital and pedagogical factors that support WL in remote work. We found that students proactively use digital communication tools and social media to communicate wellbeing concerns, which in turn helps them practice DWL. We propose four strategies toward improving DWL in HE WIL offerings.

How Big Five Personality Traits affect Information and Communication Technology Use: A Meta-Analysis

2023-03-29T21:44:36-07:00

This study performed a meta-analysis of forty-eight studies to synthesize existing literature examining the relationship between ‘Big Five’ personality traits and the use of various Information and Communication Technologies (ICTs). We conducted sub-group analysis to investigate the potential moderators on the relationship between personality and ICT use. The results largely reveal that the ‘Big Five’ personality traits are significantly associated with the use of various ICTs. Specifically, ‘extroversion’ showed the strongest association with social networking, along with business and commerce-based ICTs, while ‘openness’ had the highest correlations with career and education, and information-based ICTs. The results also identified technology type, region of the country, and voluntariness as potential moderators. This paper offers theoretical and practical implications that researchers could embrace in enhancing understanding of traits-technology fit, and technology providers in improving crafting, marketing, and delivering technology at the individual, organizational, national, and global levels.

Social outcome expectations and women's intentions to return to IT employment

2023-05-27T18:09:42-07:00

Women leaving IT employment for childcare or other reasons, and never returning, is a phenomenon that contributes to the underrepresentation of women in IT. However, potential women returners, women who have recently left IT employment and may or may not return, remain an under-researched group. We studied the effects of social outcome expectations on the intention to return to IT employment for 182 potential women returners from New Zealand, Australia, and the United States. The data were obtained via a survey questionnaire. Expectations of friendly co-workers, work-life balance, and family proximity were included; and the expectations of friendly co-workers had a statistically significant effect on the intentions of potential women returners to return to IT employment. The results highlight the difficulty of creating an environment that encourages potential women returners to return to IT because, unlike work-life balance or family proximity, friendly co-workers is a factor that is difficult to control via managerial interventions. For practice, the results suggest that organisations should promote an environment friendly to women, which in part may be achievable by implementing agile approaches to organizing IT work.

ICT-Driven Work Engagement Interventions in Work-From-Home: The Mediating Role of the Need for Relatedness

2023-05-27T18:14:13-07:00

During the COVID-19 pandemic, organizations across the world implemented mandatory work-from-home policy. The policy had a detrimental impact on the work engagement of the employees as there was a prolonged dependence on ICT-mediated communication for all interactions. In response, organizations had to implement ICT-driven interventions to address the problem of dwindling work engagement levels. In view of enhancing intervention effectiveness, this research examines the satisfaction of need for relatedness as the psychological mechanism underlying the relationship between ICT-driven interventions and intellectual, social and affective dimensions of work engagement. We develop and test our mediation model in a cross-organizational study of 167 employees. Results show that need-for-relatedness mediates the relationship between intervention intensity in fostering interactions and work engagement of the employees. In addition, the perceived social support in the team negatively moderates the relationship between intervention intensity and the satisfaction of need for relatedness. Our results have implications for designing and implementing ICT-driven interventions in organizations planning large-scale work-from-home adoption.

Clarifying the Role of E-Government Trust in E-Government Success Models: A Meta-analytic Structural Equation Modeling Approach

2023-05-27T18:24:40-07:00

E-government implementation success is of critical importance for nations. Prior information systems (IS) success models emphasize the effects of information quality, service quality, system quality, and user satisfaction but do not consider e-government trust. This study incorporates e-government trust into the IS success model and empirically tests the model on empirical findings reported in 67 prior studies using meta-analysis methods and structural equation modeling. Our analysis shows that: a) information quality, service quality, system quality, and user satisfaction influence e-government trust, and b) system use mediates the effect of e-government trust on intention to use e-government systems in the future.

When Agility Meets a Project Portfolio: A Study of Success Factors in Large Organisations

2023-05-27T18:29:45-07:00

The iterative nature of agile methods combined with high levels of team and customer interactions and continuously changing IT and software development project requirements make the management of agile project portfolios very complex. To date, the mechanisms under which project portfolio management adapts to these complexities and achieves portfolio success have not been thoroughly investigated. This study explores the notion of success and its impacting factors in large organisations' portfolios of agile IT and software development projects. Using a multiple case study design, we analysed the agile project portfolios of seven large organisations. We identified four success criteria and 15 success factors and categorised them into a unique agile portfolio success framework. Some of these criteria and factors are unique to agile project portfolios. The framework contributes to agile and project management literature by conceptualising the notion of success in portfolios of agile projects while revealing a set of factors that affect the relationship between an agile portfolio with its subcomponents and the surrounding environment. The framework supports managers and practitioners in large organisations in reflecting on their agility efforts to achieve higher success rates in their agile portfolios.

Do Challenge and Hindrance Stressors Effect Cyberloafing Differently? Attentiveness and Anger as Mediators and Trait Mindfulness as a Moderator

2023-05-27T18:34:56-07:00

The objective of this study is to test the differential effect of challenge and hindrance stressors on cyberloafing, specifically using attentiveness and anger as mediators, respectively. It also investigates the effect of trait mindfulness as a moderator on the effect of hindrance stressors on cyberloafing through anger. We collected data from 304 full-time Indian employees, working in broad-ranging industries and functions. The findings showed that challenge stressors have an indirect negative effect on cyberloafing through attentiveness. The results also indicated that anger partially mediates the positive relationship between hindrance stressors and cyberloafing. Simple moderation analysis revealed that high trait mindfulness lowers the impact of hindrance stressors on anger. Moreover, trait mindfulness moderated the indirect effect of hindrance stressors on cyberloafing through anger, in a way that the indirect effect became weaker in the case of high trait mindfulness. To regulate cyberloafing, we discussed the importance of optimizing challenge stressors to increase attentiveness and enhancing trait mindfulness to weaken the negative effects of hindrance stressors on anger and cyberloafing in the context of the theoretical and practical contribution of the study.

Data-Driven Organizations: Review, Conceptual Framework, and Empirical Illustration

2023-10-19T22:30:56-07:00

With companies and other organizations increasingly striving to become (more) data-driven, there has been growing research interest in the notion of a data-driven organization (DDO). In existing literature, however, different understandings of such an organization emerged. The study at hand sets forth to synthesize the fragmented body of research through a review of existing DDO definitions and implicit understandings of this concept in the information systems and related literatures. Based on the review results and drawing on the established concept of the “knowing organization,” our study identifies five core dimensions of a DDO—namely, data sourcing & sensemaking, data capabilities, data-driven culture, data-driven decision-making, and data-driven value creation—which we integrate into a conceptual DDO framework. Most notably, the proposed framework suggests that—like its predecessor, the knowing organization—a DDO may draw on an outside-in view; however, it may also draw on an inside-out view, or even combine the two views, thereby setting itself apart from the knowing organization. To illustrate our conceptual DDO framework and demonstrate its usefulness, we apply this framework to three empirical examples. Theoretical and practical contributions as well as directions for future research are discussed.

Factors affecting prosocial sharing health-related information on social media during a health crisis: A dual exchanging-protecting model

2023-07-24T17:29:02-07:00

During a health crisis, prosocial sharing of health-related information (HRI) on social media can help deliver early warnings about new diseases, raise social awareness, exchange support, and spread health policies. Current literature has mainly focused on the factors of general sharing of HRI under normal conditions but neglected those motivations under the health crisis context. This study aims to investigate factors that influence prosocial sharing of HRI on social media during a health crisis. To obtain the objective, this study proposes a dual exchanging-protecting model derived from the fear appeal model and social exchange theory. A partial least squares analysis, carried out on surveyed data of 326 participants, suggested that online users performed two steps of threat appraisal and coping appraisal when they share HRI on social media. Specifically, both health and information risks were found to have impacts on prosocial sharing via motivational factors. Additionally, the motivations of prosocial sharing include both protecting factors (i.e., sharing efficacy, response efficacy) and an exchanging factor (i.e., reciprocity expectation). Our findings offer several theoretical implications and practical contributions for health communicators.