Where is My Pay? Critical Success Factors of a Payroll System – A System Life Cycle Approach

  • Mohan Thite Griffith University
  • Kuldeep Sandhu Griffith University
Keywords: E-HRM, Payroll System Implementation, Queensland Health, System Development Life Cycle (SDLC), Project Management, Critical Success Factors, Shared Service Center


Majority of firms deploy technologies in HR administrative applications. While payroll processing is a routine transactional activity, poor design and implementation of payroll system can cause immense harm to employee and organizational well-being. Based on the case study of a flawed payroll system in a large and complex public sector organization in Australia, we highlight the key success factors using the system life cycle approach underpinned by the agile philosophy. It highlights the critical importance of strategic organizational review, user involvement and ongoing communication with diverse stakeholders during the planning, analysis, design, implementation and review stages of a payroll project. It reinforces the need for the adoption of and adherence to sound project and change management methodologies. We also explore the limitations of shared service center approach.

Author Biographies

Mohan Thite, Griffith University
Associate Professor Department of Employment Relations & Human Resources
Kuldeep Sandhu, Griffith University
Program Director, Master of Information Systems
How to Cite
Thite, M., & Sandhu, K. (2014). Where is My Pay? Critical Success Factors of a Payroll System – A System Life Cycle Approach. Australasian Journal of Information Systems, 18(2). https://doi.org/10.3127/ajis.v18i2.820
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