Clarifying the Role of E-Government Trust in E-Government Success Models: A Meta-analytic Structural Equation Modeling Approach


  • Apeksha Hooda O.P. Jindal Global University, Sonipat, Haryana
  • Parul Gupta Management Development Institute Gurgaon
  • Anand Jeyaraj Wright State University
  • Yogesh Dwivedi Swansea University, UK & Symbiosis Institute of Business Management, Pune & Symbiosis International (Deemed University), Pune, Maharashtra, India



Information system success, e-government trust, MASEM, Meta-analysis, SEM, Meta-analytic structural equation modeling


E-government implementation success is of critical importance for nations. Prior information systems (IS) success models emphasize the effects of information quality, service quality, system quality, and user satisfaction but do not consider e-government trust. This study incorporates e-government trust into the IS success model and empirically tests the model on empirical findings reported in 67 prior studies using meta-analysis methods and structural equation modeling. Our analysis shows that: a) information quality, service quality, system quality, and user satisfaction influence e-government trust, and b) system use mediates the effect of e-government trust on intention to use e-government systems in the future.


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How to Cite

Hooda, A., Gupta, P., Jeyaraj, A., & Dwivedi, Y. (2023). Clarifying the Role of E-Government Trust in E-Government Success Models: A Meta-analytic Structural Equation Modeling Approach. Australasian Journal of Information Systems, 27.



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