Quality Management Systems in Australian Software Houses: some problems of sustaining creativity in the software process

Abstract

Software houses are taking steps towards the implementation of quality management systems (QMS) and achieving certification to international quality standards. There is an increasing tendency to require quality certificates from system suppliers before business can be even considered. The QMS is seen as a way of avoiding personnel risk if product and market knowledge remains in the possession of individuals. It is also felt that quality procedures in place will improve the company's image, attract new staff and help to keep the staff turnover low. However, the application of standards to the less structured tasks, eg. pre-sales or research and development tasks, was seen to stifle the creativity needed to complete them successfully.