Information Technology Governance and the individuals' behavior: A cross-sectional study
Keywords:IT Governance, ITG Mechanisms, Organizational Citizenship Behavior, Partial Least Squares (PLS-SEM)
Information technology (IT) is increasingly important to organizations and has become essential to the development of sustainable business growth. It is therefore necessary to adopt IT governance (ITG) mechanisms to ensure better solutions, sustainable growth, and better decision-making. As employee behavior is a competitive differential, this work focuses on the behavioral expression of ITG. It aims at analyzing ITG institutionalization's effect on the main dimensions of Organizational Citizenship Behavior (OCB) in Portugal. OCB describes individuals' voluntary commitment to an organization, including attitudes outside of their contractual functions. A descriptive-confirmative ex post facto research was conducted through survey research to 112 employees of IT-related departments and divisions from companies of all sizes in Portugal. The partial least square-structural equation modeling (PLS-SEM) method was used to test the overall model. The general hypothesis was confirmed, showing that ITG institutionalization positively affects individuals' OCBs in Portuguese organizations. In practical terms, it is possible to show organizations that by implementing their ITG Mechanisms, they are increasing employees' OCBs and, consequently, organizational effectiveness.
Amali, L. N., Hadjaratie, L., & Suhada, S. (2018). The Influence of Organizational Culture in Application of Information Technology Governance. Journal of Information Systems Engineering and Business Intelligence, 4(1), 1. https://doi.org/10.20473/jisebi.4.1.1-10
Bartenschlager, J., & Goeken, M. (2010). IT strategy implementation framework - Bridging enterprise architecture and IT governance. 16th Americas Conference on Information Systems 2010, AMCIS 2010, 1, 379–388. https://aisel.aisnet.org/amcis2010/400
Borges-Andrade, J. E. (1994). Conceptualizing and measuring organizational commitment. 1.
Brandi, L. S. N., & Malheiro da Silva, A. (2017). Contributions to a comparative study Brazil and Portugal: management of information systems and technologies. Prisma.Com, 33, 3–32. https://doi.org/10.21747/16463153/33a1
Brief, A. P., & Motowidlo, S. J. (1986). Prosocial Organizational Behaviors. The Academy of Management Review, 11(4), 1689–1699. https://doi.org/10.1017/CBO9781107415324.004
Brown, C. V., & Magill, S. L. (1994). Alignment of the IS Functions with the Enterprise: Toward a Model of Antecedents. MIS Quarterly, 18(4), 371. https://doi.org/10.2307/249521
Chin, W. W. (1998). The partial least squares approach for structural equation modeling. In Modern methods for business research.
Cohen, J. (1988). Statistical Power Analysis for the Behavioral Sciences. In Fibre Chemistry (Vol. 15, Issue 6). https://doi.org/10.1007/BF00544941
Curts, E. (2013). Using Google Forms. Creative Commons Attribution, 1–12.
De Haes, S., & Van Grembergen, W. (2004). IT Governance and Its Mechanisms. Isaca. https://doi.org/citeulike-article-id:9755150
De Haes, S., & Van Grembergen, W. (2008). Analysing the relationship between IT governance and business/IT alignment maturity. Proceedings of the Annual Hawaii International Conference on System Sciences, 1–10. https://doi.org/10.1109/HICSS.2008.66
De Haes, S., Van Grembergen, W., Anant, J., & Huygh, T. (2020). Enterprise Governance of Information Technology. Achieving Alignment and Value in Digital Organizations. In Springer.
Deetz, S. (1996). Crossroads — Describing Differences in Approaches to Organization Science : Rethinking Burrell and Morgan and Their Legacy. Organization Science 7, 191–207.
Ferreira, A. I., Braun, T., & Sydow, J. (2013). Citizenship behavior in project-based organizing: Comparing German and Portuguese project managers. International Journal of Human Resource Management, 24(20), 3772–3793. https://doi.org/10.1080/09585192.2013.777937
Field, A. (2009). Discovering Statistics Using SPSS (and sex and drugs and rock' n' roll).
Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39. https://doi.org/10.2307/3151312
Graham, J. W. (1991). An essay on organizational citizenship behavior. Employee Responsibilities and Rights Journal, 4(4), 249–270. https://doi.org/10.1007/BF01385031
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139–152. https://doi.org/10.2753/MTP1069-6679190202
Hair Jr., J. F., C. Black, W., J. Babin, B., & E. Anderson, R. (2018). Multivariate Data Analysis. In Neuromarketing in India: Understanding the Indian Consumer. https://doi.org/10.4324/9781351269360
Hair Jr., J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2014). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM).
Hardy, G. (2006). Using IT governance and COBIT to deliver value with IT and respond to legal, regulatory and compliance challenges. Information Security Technical Report, 55–61. https://doi.org/10.1016/j.istr.2005.12.004
Hofstede, G. (1989). Organising for Cultural Diversity. European Management Journal, 7(4), 390–397. https://doi.org/10.1016/0263-2373(89)90075-3
Hofstede, G. (2011). Dimensionalizing Cultures: The Hofstede Model in Context. Online Readings in Psychology and Culture, 2(1), 1–26. https://doi.org/10.9707/2307-0919.1014
Huang, R., Zmud, R. W., & Price, R. L. (2010). Influencing the effectiveness of IT governance practices through steering committees and communication policies. European Journal of Information Systems, 19(3), 288–302. https://doi.org/10.1057/ejis.2010.16
ITGI. (2003). Board Briefing on IT Governance. In IT Governance Institute.
Jacobson, D. D. (2009). Revisiting IT Governance in the Light of Institutional Theory. Proceedings of the 42nd Hawaii International Conference on System Sciences. http://scholarcommons.usf.edu/etd/6469
Jesuino, J. C. (2002). Latin Europe cluster: From south to north. Journal of World Business, 37(1), 81–89. https://doi.org/10.1016/S1090-9516(01)00076-1
Juiz, C., Guerrero, C., & Lera, I. (2014). Implementing Good Governance Principles for the Public Sector in Information Technology Governance Frameworks Carlos. 2014(January), 9–27.
Juiz, C., & Toomey, M. (2015). To govern IT, or not to govern IT? Communications of the ACM, 58(2), 58–64. https://doi.org/10.1145/2656385
Katz, D., & Kahn, R. L. (1978). The Social Psychology of Organizations. New York: Wiley. https://doi.org/10.1177/003803857200600313
Kowal, J., Keplinger, A., & Mäkiö, J. (2019). Organizational citizenship behavior of IT professionals: lessons from Poland and Germany. Information Technology for Development, 25(2), 227–249. https://doi.org/10.1080/02681102.2018.1508402
Loh, L., & Venkatraman, N. (1992). Diffusion of IT outsourcing: influence sources and the Kodak effect. Information Systems Research, 3(4). http://search.ebscohost.com/login.aspx?direct=true&db=epref&AN=ISR.C.CCD.LOH.DIOISK&site=bsi-live DP - EBSCOhost DB - epref
Luciano, E. M., Wiedenhöft, G. C., Macadar, M. A., & Pinheiro dos Santos, F. (2016). Information Technology Governance Adoption: Understanding its Expectations Through the Lens of Organizational Citizenship Behaviour. International Journal of IT/Business Alignment and Governance, 7(2), 22–32. https://doi.org/10.4018/IJITBAG.2016070102
Lunardi, G. L., Becker, J. L., & Macada, A. C. G. (2009). The Financial Impact of IT Governance Mechanisms Adoption: An Empirical Analysis with Brazilian Firms. Nd Hawaii International Conference on System Sciences, 1–10. https://doi.org/10.1109/HICSS.2009.434
Matias Siqueira, M. M. (2002). Measures of organizational behavior. 7, 11–18. http://www.scielo.br/pdf/epsic/v7nspe/a03v7esp.pdf
Organ, D. W. (1988). Organizational Citizenship Behavior: The Good Soldier Syndrome. In The Academy of Management Review (Vol. 14, Issue 2).
Organ, D. W. (1997). Organizational Citizenship Behavior: It's Construct Clean-Up Time. Human Performance, 10(2), 85–97. https://doi.org/10.1207/s15327043hup1002
Pereira, R., Almeida, R., & Mira da Silva, M. (2014). IT Governance Patterns in the Portuguese Financial Industry. Hawaii International Conference on System Science IT, 96(24), 13697–13702. https://doi.org/10.1109/HICSS.2014.541
Pereira, R., & Mira da Silva, M. (2012). A LITERATURE REVIEW: GUIDELINES AND CONTINGENCY FACTORS FOR IT GOVERNANCE. European, Mediterranean & Middle Eastern Conference on Information Systems 2012, 2012, 342–360.
Pereira, R., & Mira da Silva, M. (2012a). Designing a New Integrated IT Governance and IT Management Framework Based on Both Scientific and Practitioner Viewpoint Article. International Journal of Enterprise Information Systems, October, 191–200. https://doi.org/10.1109/EDOC.2012.30
Pereira, R., & Mira da Silva, M. (2012b). IT Governance Implementation: The Determinant Factors. Communications of the IBIMA, September 2014, 1–16. https://doi.org/10.5171/2012.970363
Podsakoff, N. P., Podsakoff, P. M., MacKenzie, S. B., Maynes, T. D., & Spoelma, T. M. (2014). Consequences of unit-level organizational citizenship behaviors: A review and recommendations for future research. Journal of Organizational Behavior, 35(S1), 87–119. https://doi.org/10.1002/job
Podsakoff, P. M., Ahearne, M., & MacKenzie, S. B. (1997). Organizational Citizenship Behavior and the Quantity and Quality of Work Group Performance. Journal of Applied Psychology, 82(2), 262–270. http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1584824
Podsakoff, P. M., & MacKenzie, S. B. (1997). Impact of Organizational Citizenship Behavior on Organizational Performance: A Review and Suggestion for Future Research. Human Performance, 10(2), 133–151. https://doi.org/10.1207/s15327043hup1002
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research. Journal of Management, 26(3), 513–563. https://doi.org/10.1177/014920630002600307
Ponto, J. (2015). Understanding and Evaluating Survey Research. Journal of the Advanced Practitioner in Oncology, 6(2), 168–16871.
Rego, A. (1999). Organizational citizenship behaviors: operationalizing a construct. Psicologia, 13(1–2), 127–148. https://doi.org/10.17575/rpsicol.v13i1/2.563
Rego, A. (2002). Ethical Climates and Organizational Citizenship Behaviors. Revista de Administraçao de Empresas, 42(1), 50–63.
Rego, A. A., Pina, M., & Pina e Cunha, M. (2010). Organizational justice and citizenship behaviors: A study in the Portuguese cultural context. Applied Psychology: An International Review, 59(3), 404–430. https://doi.org/10.1111/j.1464-0597.2009.00405.x3
Rego, A., & Pina e Cunha, M. (2008). Organisational citizenship behaviours and effectiveness: An empirical study in two small insurance companies. Service Industries Journal, 28(4), 541–554. https://doi.org/10.1080/02642060801917695
Ringle, C. M., da Silva, D., & Bido, D. (2014). Structural Equation Modeling with the SMARTPLS. REMark – Revista Brasileira de Marketing, 13, 56–73. https://doi.org/10.5585/remark.v13i2.2717
Rumsey, D. (2006). Statistics Essentials For Dummies. In Wiley Publishing (Vol. 11, Issues 1 P.1-446). https://doi.org/10.2741/1775
Sambamurthy, V., & Zmud, R. W. (1999). Arrangements for Information Technology Governance: A Theory of Multiple Contingencies. MIS Quarterly, 23(2), 261–290.
Sanchez, G. (2013). PLS Path Modeling with R.
Schwarz, A., & Hirschheim, R. (2003). An extended platform logic perspective of IT governance: Managing perceptions and activities of IT. Journal of Strategic Information Systems, 12(2), 129–166. https://doi.org/10.1016/S0963-8687(03)00021-0
Scott, W. R. (2008). Approaching adulthood: The maturing of institutional theory. Theory and Society, 37(5), 427–442. https://doi.org/10.1007/s11186-008-9067-z
Siqueira, M. M. M. (2003). Proposition and analysis of a model for organizational citizenship behaviors. Revista de Administração Contemporânea, 7(spe), 165–184. https://doi.org/10.1590/S1415-65552003000500009
Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational Citizenship Behavior: Its Nature and Antecedents. Journal of Applied Psychology, 68(4), 653–663.
Tiwana, A., & Kim, S. K. (2015). Discriminating IT governance. Information Systems Research, 26(4), 656–674. https://doi.org/10.1287/isre.2015.0591
Tiwana, A., Konsynski, B., & Venkatraman, N. (2013). Special Issue: Information Technology and Organizational Governance: The IT Governance Cube. Journal of Management Information Systems, 30(3), 7–12. https://doi.org/10.2753/MIS0742-1222300301
Van Grembergen, W. (2004). Strategies for Information Technology Governance. https://doi.org/10.4018/978-1-59140-140-7
Van Grembergen, W., & De Haes, S. (2018). Introduction to the Minitrack on IT Governance and its Mechanisms. 51st Hawaii International Conference on System Sciences (Hicss), 4877–4879. https://doi.org/10.1109/hicss.2014.535
Van Grembergen, W., De Haes, S., & Guldentops, E. (2004). Structures, Processes and Relational Mechanisms for IT Governance. October.
Venkatesh, V., Brown, S. A., & Bala, H. (2013). Bridging the Qualitative-Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems. MIS Quarterly, 37(1), 21–54. https://doi.org/10.1080/14767430.2018.1454705
Visser, P. S., Krosnick, J. A., & Lavrakas, P. J. (1986). Survey Research.
Webb, P., Pollard, C., & Ridley, G. (2006). Attempting to Define IT Governance: Wisdom or Folly? Proceedings of the 39th Hawaii International Conference on System Sciences, 00(C), 661–676. https://doi.org/10.1017/CBO9780511790423.026
Weill, P., & Ross, J. W. (2004). IT Governance How Top Performers Manage IT Decision Rights for Superior Results. IT Governance, Boston: Ha(Harvard Business School Press Boston, Massachusetts), 1–10. https://doi.org/10.2139/ssrn.664612
Weisinger, J. Y., & Trauth, E. M. (2003). The Importance of Situating Culture in Cross-Cultural IT Management. IEEE Transactions on Engineering Management, 50(1), 26–30. https://doi.org/10.1109/TEM.2002.808259
Wiedenhöft, G. C., Luciano, E. M., & Pereira, G. V. (2019). Information Technology Governance Institutionalization and the Behavior of Individuals in the Context of Public Organizations. Information Systems Frontiers, 2017, 1453–1467. https://doi.org/10.1007/s10796-019-09945-7
Wiedenhöft, G. C, Luciano, E. M., & Pereira, G. V.. (2017). Institutionalization of Information Technology Governance and the Behavior of Individuals in the Public Organizations Context. ECIS, 2017, 1453–1467.
Wong, K. K.-K. (2013). Partial Least Squares Structural Equation Modeling (PLS-SEM) Techniques Using SmartPLS. Marketing Bulletin, 24(1), 1–32. http://marketing-bulletin.massey.ac.nz/v24/mb_v24_t1_wong.pdf%5Cnhttp://www.researchgate.net/profile/Ken_Wong10/publication/268449353_Partial_Least_Squares_Structural_Equation_Modeling_(PLS-SEM)_Techniques_Using_SmartPLS/links/54773b1b0cf293e2da25e3f3.pdf
Zhong, X., Aoun, C., & Vatanasakdakul, S. (2012). Does culture matter? cultural influences and it governance integration mechanisms. 18th Americas Conference on Information Systems 2012, AMCIS 2012, 2.
How to Cite
AJIS publishes open-access articles distributed under the terms of a Creative Commons Non-Commercial and Attribution License which permits non-commercial use, distribution, and reproduction in any medium, provided the original author and AJIS are credited. All other rights including granting permissions beyond those in the above license remain the property of the author(s).