Opportunities, ethical challenges, and value implications of pervasive sensing technology for supporting older adults in the work environment

Keywords: ethical challenges, smart work environment, human values, healthy ageing, personalised interventions, digital health

Abstract

Responding to the challenges of demographic change, a growing number of eHealth solutions are appearing on the market, aiming to enable age-friendly living and working environments. Pervasive sensing and monitoring of workers' health-, behavioural-, emotional- and cognitive status to support their health and workability enable the creation of adaptive work environments and the provision of personalised interventions. However, this technology also introduces new challenges that go beyond user acceptance and privacy concerns. Based on a conceptual investigation and lessons learnt within the SmartWork project (H2020-826343), this paper outlines opportunities and ethical challenges of pervasive sensing technology in the work environment that aims to support active and healthy ageing for office workers in a holistic way, including their values and preferences. Only by identifying those challenges, implicated values and value tensions is it possible to convert them into design opportunities and find innovative ways to address identified tensions. The article outlines steps taken within the project and closes with a reflection on the limits of technological responses to societal problems and the need for regulations and changes on a societal level.

References

Alder, G. S., Noel, T. W., & Ambrose, M. L. (2006). Clarifying the effects of Internet monitoring on job attitudes: The mediating role of employee trust. Information & management, 43(7), 894-903. doi:https://doi.org/10.1016/j.im.2006.08.008

Alter, S. (2013). Work system theory: overview of core concepts, extensions, and challenges for the future. Journal of the Association for Information Systems, 14(2). doi:10.17705/1jais.00323

Berdichevsky, D., & Neuenschwander, E. (1999). Toward an ethics of persuasive technology. Commun. ACM, 42(5), 51–58. doi:10.1145/301353.301410

Bødker, S. (2015). Third-wave HCI, 10 years later---participation and sharing. interactions, 22(5), 24–31. doi:https://doi.org/10.1145/2804405

Bousefsaf, F., Maaoui, C., & Pruski, A. (2014). Remote detection of mental workload changes using cardiac parameters assessed with a low-cost webcam. Computers in Biology and Medicine, 53, 154-163. doi:https://doi.org/10.1016/j.compbiomed.2014.07.014

Braun, V., & Clarke, V. (2013). Successful qualitative research: A practical guide for beginners: sage.

Brey, P. (2015). Design for the Value of Human Well-BeingWell-being. In J. van den Hoven, P. E. Vermaas, & I. van de Poel (Eds.), Handbook of ethics, values, and technological design: Sources, theory, values and application domains (pp. 365-382). Dordrecht: Springer Netherlands.

Cabrita, M., op den Akker, H., Tabak, M., Hermens, H. J., & Vollenbroek-Hutten, M. M. R. (2018). Persuasive technology to support active and healthy ageing: An exploration of past, present, and future. Journal of biomedical informatics, 84, 17-30. doi:https://doi.org/10.1016/j.jbi.2018.06.010

Chalykoff, J., & Kochan, T. A. (1989). Computer‐aided monitoring: Its influence on employee job satisfaction and turnover. Personnel Psychology, 42(4), 807-834. doi:https://doi.org/10.1111/j.1744-6570.1989.tb00676.x

Chen, L., Baird, A., & Straub, D. W. (2019). An analysis of the evolving intellectual structure of health information systems research in the information systems discipline. Journal of the Association for Information Systems, 20(8). doi:10.17705/1jais.00 561

Clarke, V., & Braun, V. (2013). Teaching thematic analysis: Overcoming challenges and developing strategies for effective learning. The psychologist, 26(2), 120-123.

Cockton, G. (2020). Worth-Focused Design, Book 2: Approaches, Context, and Case Studies. Synthesis Lectures on Human-Centered Informatics, 13(2), i-203.

Cromer, R., Denneson, L. M., Pisciotta, M., Williams, H., Woods, S., & Dobscha, S. K. (2017). Trust in Mental Health Clinicians Among Patients Who Access Clinical Notes Online. Psychiatric Services, 68(5), 520-523. doi:https://doi.org/10.1176/appi.ps.201600168

Dantas, C., van Staalduinen, W., Machado, N., Jegundo, A., & Rodrigues, F. (2019). Older Workers, Technology and The Balance of Power: An Ethical Review. Paper presented at the Proceedings of the 12th ACM International Conference on PErvasive Technologies Related to Assistive Environments - PETRA '19, Rhodes, Greece. https://doi.org/10.1145/3316782.3322770

Davis, J., & Nathan, L. P. (2015). Value sensitive design: Applications, adaptations, and critiques. Handbook of ethics, values, and technological design: Sources, theory, values and application domains, 11-40. doi:https://doi.org/10.1007/978-94-007-6970-0_3

Dugdill, L. (2000). Developing a holistic understanding of workplace health: the case of bank workers. Ergonomics, 43(10), 1738-1749. doi:https://doi.org/10.1080/001401300750004140

Fahlquist, J. N., Doorn, N., & van de Poel, I. (2015). Design for the Value of Responsibility. Handbook of ethics, values, and technological design: Sources, theory, values and application domains, 473-490. doi:https://doi.org/10.1007/978-94-007-6970-0_18

Friedman, B., & Hendry, D. G. (2019). Value sensitive design: Shaping technology with moral imagination. Cambridge, MA: MIT Press.

Friedman, B., & Kahn Jr, P. H. (2007). Human values, ethics, and design. In A. Sears & J. A. Jacko (Eds.), The human-computer interaction handbook (2nd ed., pp. 1241-1266): CRC press.

Friedman, B., Kahn Jr, P. H., & Borning, A. (2006). Value sensitive design and information systems. In P. Zhang & D. Galletta (Eds.), Human-computer interaction management information systems: Foundations (pp. 348-372). Armonk, NY, USA: ME Sharpe.

Friedman, B., Kahn, P. H., Borning, A., & Huldtgren, A. (2013). Value Sensitive Design and Information Systems. In N. Doorn, D. Schuurbiers, I. van de Poel, & M. E. Gorman (Eds.), Early engagement and new technologies: Opening up the laboratory (pp. 55-95). Dordrecht: Springer Netherlands.

Friedman, B., Khan, P. H., & Howe, D. C. (2000). Trust online. Commun. ACM, 43(12), 34–40. doi:10.1145/355112.355120

Funnell, M. M., Arnold, M. S., Donnelly, M., & Taylor-Moon, D. (1991). Empowerment: An Idea Whose Time Has Come in Diabetes Education. The Diabetes Educator, 17(1), 37-41. doi:https://doi.org/10.1177%2F014572179101700108

Galinsky, A. D., Magee, J. C., Gruenfeld, D. H., Whitson, J. A., & Liljenquist, K. A. (2008). Power reduces the press of the situation: implications for creativity, conformity, and dissonance. Journal of personality and social psychology, 95(6), 1450. doi:https://doi.org/10.1037/a0012633

General Data Protection Regulation. (2016). Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC. Retrieved from http://data.europa.eu/eli/reg/2016/679/oj

Goetzel, R. Z., & Ozminkowski, R. J. (2008). The Health and Cost Benefits of Work Site Health-Promotion Programs. Annual Review of Public Health, 29(1), 303-323. doi:10.1146/annurev.publhealth.29.020907.090930

Gorm, N., & Shklovski, I. (2016). Sharing Steps in the Workplace: Changing Privacy Concerns Over Time. Paper presented at the Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, San Jose, California, USA. https://doi.org/10.1145/2858036.2858352

Harbers, M., & Achterberg, P. (2012). Europeans of retirement age: chronic diseases and economic activity. Bilthoven: RIVM. Retrieved from https://ec.europa.eu/health/sites/health/files/major_chronic_diseases/docs/rivm_report_retirement_en.pdf

Hardy, C., & Clegg, S. (2006). Some Dare Call it Power. In S. Clegg, C. Hardy, T. Lawrence, & W. Nord (Eds.), The Sage Handbook of Organization Studies (2nd ed.). London: Sage Publications.

Hernandez, J., Paredes, P., Roseway, A., & Czerwinski, M. (2014). Under pressure: sensing stress of computer users. Paper presented at the Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, Toronto, Ontario, Canada. https://doi.org/10.1145/2556288.2557165

Published
2022-05-01
How to Cite
Grünloh, C., Cabrita, M., Dantas, C., & Ortet, S. (2022). Opportunities, ethical challenges, and value implications of pervasive sensing technology for supporting older adults in the work environment. Australasian Journal of Information Systems, 26. https://doi.org/10.3127/ajis.v26i0.3133
Section
Research Articles