Turnover in Japanese IT Professionals: Antecendants and Nuances

  • Alexander Serenko University of Ontario Institute of Technology
  • Hiroshi Sasaki Rikkyo University
  • Prashant Palvia University of North Carolina at Greensboro
  • Osam Sato Tokyo Keizai University
Keywords: Japan, job satisfaction, turnover intention, friendship networks, personal accomplishment, work exhaustion, work-home conflict, the World IT Project, long-term employment


The Japanese information technology (IT) workplace is unique compared to that of other nations. IT represents a large sector of the country’s economy, and organizations need to develop proactive approaches to retain their IT workforce. In order to manage employee turnover, they need to understand the distinctive factors influencing employee turnover intention, as turnover intention is known to be a reliable predictor of actual turnover. In this study, a model was constructed and tested with data collected from 284 Japanese IT professionals. Our findings show that the effects of work exhaustion, personal accomplishment, and friendship networks on turnover intention are fully mediated through job satisfaction. Work-home conflict has no impact on job satisfaction. The strength of the relationships is stronger for younger than for older organizations. Furthermore, individualistic factors (i.e., work exhaustion and personal accomplishment) have a stronger impact on job satisfaction than collectivistic factors (i.e., work-home conflict and friendship networks). These results show the fragility of the notion of long-term employment, which is supposed to be embraced within the entire Japanese work culture.


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How to Cite
Serenko, A., Sasaki, H., Palvia, P., & Sato, O. (2022). Turnover in Japanese IT Professionals: Antecendants and Nuances. Australasian Journal of Information Systems, 26. https://doi.org/10.3127/ajis.v26i0.3037
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