Knowledge Elicitation with Aboriginal Australian communities
This paper provides techniques for engagement and data collection in researching with Aboriginal Australian cultures, acknowledging significant differences in forms of communication and usage of Information Systems to the mainstream Australian culture. An approach to trust in relationships is developed by interpreting cultural aspects arising from the diverse relationships to technology developed by Aboriginal users. This work uses the existing Honeycomb model for social media development as a base framework for collaborative web systems and online knowledge sharing in the Indigenous domain. We present a series of product development research projects based in universities in NSW Australia, in particular user experience studies, to explain the relationship between the researchers and users and the products that are created in terms of the model. Some concepts and processes fundamental to engagement with Aboriginal Australian communities in the supply of appropriate information sharing technology are discussed in this context. For if Aboriginal people are to engage in IS development, we are sharing the knowledge or the culture that is embedded in the technology which can have detrimental effects. Either we are asking them to enter the culture that created the technology, that is assimilate, or we use engagement in design to change that technology to suit the culture.
AIATSIS (n.d.). https://iats.ent.sirsidynix.net.au/client/en_AU/external. Retrieved August 15, 2021
AIATSIS Ethics (2020). Australian Institute of Aboriginal and Torres Strait Islander Studies (AIATAIS) Code of Ethics for Aboriginal and Torres Strait Islander Research. https://aiatsis.gov.au/sites/default/files/2020-10/aiatsis-code-ethics.pdf. Retrieved August 15, 2021.
Akama, Y., Keen, S., & West, P. (2016) Speculative Design and Heterogeneity in Indigenous Nation Building, DIS 2016.
Ayala, M. R. O., Jiménez, A. R. H., Marisol, I. R. G. Y., & Hoyo, A. R. (2015). Socialization of Knowledge through Collaborative Projects. The Renovarte Café Case. American Journal of Educational Research, 3(3), pp. 259-262.
Bidwell, N.J., Standley, P., George, T., & Steffensen, V. (2008). The Landscape’s Apprentice: Lessons for Place-Centred Design from Grounding Documentary. In Proceedings of DIS 2008, 88–98. https://doi.org/10.1145/1394445.1394455
Carroll, J., Rosson. M. (2007). Participatory design in community informatics. Design Studies 28. doi:10.1016/j.destud.2007.02.007
Christie, M. (2005). Aboriginal Knowledge Traditions in Digital Environments, Australian Journal of Indigenous Education, 34, p. 61-66.
Du, J.T. (2017). Research on Indigenous People and the Role of Information and Communications Technology in Development: A Review of the Literature, Journal of the Australian Library and Information Association, 66(4), 344-363, doi: 10.1080/24750158
Dyson, L., Underwood, J. (2006) Indigenous people on the web. Journal of Theoretical and Applied Electronic Commerce Research, April, 1(1), pp. 65–76.
Eades, D. (2013). Aboriginal ways of using English. Aboriginal Studies Press
First Nations Media (n.d.) https://firstnationsmedia.org.au/projects/broadband-bush. Retrieved, August 15, 2021
Fishbein, M., Ajzen, I. (1975). Belief, attitude, intention, and behavior: An introduction to theory and research. Reading, MA, USA: Addison-Wesley Publishing Company.
George, R., Nesbitt, K., Donovan, M., & Maynard, J. (2011). Focusing on Cultural Design Features for an Indigenous Website. Proceeding of the Australasian Conference on Information Systems 2011, article 17. https://aisel.aisnet.org/acis2011/17
Goldfinch, T., Jolley, L., Prpic, J. K., Leigh, E. (2016). Australian Engineering Educators’ Perceptions of Indigenous Cultures and Challenges of Minority Inclusion. 44th SEFI Conference, 12-15 September 2016, Tampere, Finland
ICTV (n.d.) https://ictv.com.au/about-us. Retrieved August 15, 2021.
Indigital (n.d.) https://www.indigital.net.au/. Retrieved August 15, 2021.
Iversen, O. S., Halskov, K., & Leong, T. W. (2012). Values-led participatory design. CoDesign, 8(2-3), 87-103.
Kietzmann, J., Hermkens, K., McCarthy, I., & Silvestre, B. (2011). Social Media? Get Serious! Understanding the Functional Building Blocks of Social Media. Business Horizons, 54 (3), 241–251. doi:10.1016/j.bushor.2011.01.005
Keeping Culture (n.d.) https://www.keepingculture.com/. Retrieved August 15, 2021.
Kutay, C., Aurum, A., (2007). Knowledge transformation for education in software engineering. International Journal of Mobile Learning and Organisation, 1, pp. 58-80.
Kutay, C. (2010). Issues for Australian Indigenous Culture Online. In E. Blanchard, D. & Allard (Eds.), Handbook of Research on Culturally-Aware Information Technology: Perspectives and Model, pp. 337-361. Hershey, PA, USA: IGI Global.
Kutay, C., (2011). HCI study for culturally useful knowledge sharing. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence, Volume 7697 LNCS, Heidelberg, Germany: Springer Verlag, pp. 69-78.
Kutay, C., Mooney, J., Riley, L. & Howard-Wagner, D. (2012). Experiencing Indigenous knowledge online as a community narrative. The Australian Journal of Indigenous Education, 41(1), pp. 47-59.
Kutay, C. (2014.) One Person's Culture is Another One's Entertainment. Proceedings of Interactive Entertainment, Newcastle, December, 2014 doi: https://dl.acm.org/ doi/proceedings/10.1145/2677758
Kutay, C. (2018). Advances in Culturally-Aware Intelligent Systems and in Cross-Cultural Psychological Studies. In C. Faucher (ed.). Springer Science and Business Media Deutschland GmbH, pp. 63-96. Intelligent Systems Reference Library, vol. 134.
Kutay, C. (2019). Locating Knowledge. Archives and Manuscripts, 47(1), pp. 72-93.
Kutay (2021) Aboriginal Knowledge Online. ab-Original: Journal of Indigenous Studies and First Nations, forthcoming.
Lightning Runners (2018). http://heartbeat.westernsydney.edu.au/play-lightning-runners/. Retrieved August 15, 2021.
Limba (n.d.) https://limba.com.au/. Retrieved August 15, 2021.
Lukosch, S., Klebl, M., Buttler, T., & Hackel, M. (2009). Eliciting Requirements with Audio-based Collaborative Storytelling. In Proceedings of the International Conference on Group Decision and Negotiation (GDN), pp. 99-104.
Mignerat, M., Rivard, S. (2009). Positioning the institutional perspective in information systems research, Journal of Information Technology, 24(4), pp. 369-391. https://doi.org/ 10.1057/jit.2009.13
Mukurtu (n.d.) https://mukurtu.org/. Retrieved August 15, 2021.
Nakata, M. (2010). The Cultural Interface of Islander and Scientific Knowledge. The Australian Journal of Indigenous Education, 39(Supplement), pp. 53-57.
Nonaka, I., Takeuchi, H. (1995). The knowledge-creating company. How Japanese companies create the dynamics of innovation, Oxford University Press, Oxford.
Ormond-Parker, L., Sloggett, R. (2008). Local archives and community collecting in the digital age. Archival Science: International Journal on recorded Information, 12(2), pp. 191-212.
Pascoe, B. (2014). The Dark Emu, Magabala Books, Broome, WA, Australia.
Povinelli, E. (1993). Labour's Lot: The power, history and culture of Aboriginal action, University of Chicago Press, Il, USA.
Pradhan, S., Beetson, S., & Kutay, C. (2018). Building Digital Entrepreneurial Platform through Local Community Activity and Digital Skills in Aboriginal Australia, presented at Australasian Conference on Information Systems, Sydney, http://www.acis2018.org/wp-content/uploads/2018/11/ACIS2018_paper_187.pdf
Prayaga, P., Rennie, E., Pechenkina, E., & Hunter, A. (2017). Digital Literacy and Other Factors Influencing the Success of Online Courses in Remote Indigenous Communities. 10.1007/978-981-10-4062-7_12. Retrieved August 15, 2021.
Radoll, P. (2009). UNDER DEVELOPMENT: Reconstructing Australian Aboriginal governance by systems design. Interactions, 16(3), pp. 46-49.
Radoll, P. (2010). Stone Chips to Silicon Chips. PhD Thesis, Australia National University, Canberra.
Radoll, P. (2015). Aboriginal peoples, Education and Information and Communication Technologies in Australia. In N. Bidwell & H. Winschiers-Theophilus (Eds.), At the Intersection of Indigenous and Traditional Knowledge and Technology Design. CA, USA: Informing Science Press.
Rigney, L.I. (2001). A First Perspective of Indigenous Australian Participation in Science: Framing Indigenous Research Towards Indigenous Australian Intellectual Sovereignty, Kaurna Higher Education Journal, 7, pp. 1–13.
Rice, E., Haynes, E., Royce, P., &Thompson, S. (2016). Social media and digital technology use among Indigenous young people in Australia: a literature review. International Journal for Equity in Health, 15, 81.
Sawhney, H., Ratnadeep, V. (2008). Lateral Connectivity at the Margins: Ritual Communication and Liminality on Aboriginal Networks. Science, Technology and Society, 13(2), 345-368. https://journals.sagepub.com/doi/abs/10.1177/0971721808013002
Senadheera, V., Warren, M. & Leitch, S. (2017). Social media as an information system: improving the technological agility, Enterprise Information Systems, 11(4), pp. 512-533. doi: 10.1080/17517575.2016. 1245872
Sidorova, A., Evangelopoulos, N., Valacich, J. S., & Ramakrishnan, T. (2008). Uncovering the intellectual core of the information systems discipline, MIS Quarterly, 32(3), pp. 467–482.
Silva, S.C., Feitosa, W., Duarte, P., & Vasconcelos, M. (2020). How to increase engagement on social media using the honeycomb model: A case study in a Portuguese HR company, REGE - Revista de Gestão, 27(2), pp. 153-167. https://doi.org/10.1108/REGE-02-2019-0030
Smith, C., Burke, H., & Ward, G. (2000). Globalisation and Indigenous People: Threat or Empowerment? In C. Smith & G. Ward (Eds.), Indigenous Cultures in an Interconnected World, Vancouver, BC, Canada: University of British Columbia Press, pp. xviii-24
Soro, A., Brereton, M., Taylor J.E., Lee Hong, A.G., & Roe, P. (2016). Cross-cultural dialogical probes. In K. Awori & N. Bidwell (Eds.), Proceedings of the First African Conference on Human Computer Interaction. Association for Computing Machinery, United States of America, pp. 114-125.
Suchman, L. (2002). Located accountabilities in technology production. Scandinavian Journal of Information Systems, 14, pp. 91-105
Sveiby, K.-E., Skuthorpe, T. (2006)., Treading Lightly, Allen & Unwin, Sydney, Australia.
Tacchi, J., Watkins, J. (2007). Participatory Research and Creative Engagement with ICTs. In ACM Sensys workshop on Sensing on Everyday Mobile Phones in Support of Participatory Research, November 6, 2007.
Verran, H., Christie, M. (2007). Using/Designing digital technologies of representation in Aboriginal Australian knowledge practice, Human Technology, 3(2), pp. 214-27.
Verran, H, Christie, M, Anbins-King, B, Van Weeren T., & Yunupingu, W. (2007). Designing digital knowledge management tools with Aboriginal Australians, Digital Creativity, 18(3), pp. 129-142, doi: 10.1080/14626260701531944
Wasko, M. M., Faraj, S., & Teigland, R. (2004). Collective action and knowledge contribution in electronic networks of practice. Journal of the Association for Information Systems, 5(11), p. 2.
Wilson, S. (2008). Research Is Ceremony, Indigenous Research Methods. Black Point, Nova Scotia, Canada: Fernwood Publishing.
Winschiers-Theophilus, H., Bidwell, N., & Blake, E. (2012). Community Consensus: Design Beyond Participation. Design Issues, 28(3), 89-100. doi: 10.1162/DESI_a_00164
Zaman, T., Winschiers-Theophilus, H. (2015). Penan’s Oroo’ Short Message Signs (PO-SMS): Co-design of a Digital Jungle Sign Language Application. In J. Abascal, S. Barbosa, M. Fetter, T. Gross T., P. Palanque, & M. Winckler (Eds.), Human-Computer Interaction – INTERACT 2015. INTERACT 2015. Lecture Notes in Computer Science, 9297. Cham, Switzerland: Springer Publishing Company. https://doi.org/10.1007/978-3-319-22668-2_38
AJIS publishes open-access articles distributed under the terms of a Creative Commons Non-Commercial and Attribution License which permits non-commercial use, distribution, and reproduction in any medium, provided the original author and AJIS are credited. All other rights including granting permissions beyond those in the above license remain the property of the author(s).