EFTPOS Impacts on Branch Banking: an extra organisational analysis

Authors

  • Gregory Shailer
  • Kenneth Stevens
  • Hargo Utomo

DOI:

https://doi.org/10.3127/ajis.v7i2.278

Keywords:

EFTPOS, perceptions, impact

Abstract

Perceptions and experiences of bank branch managers and merchant who have installed EFTPOS are surveyed to investigate the impact of EFTPOS on branch banking activities using internal and extra-organisational perspectives. Impacts are identified by reference to banking activities and interpreted as efficiency, effectiveness and competitiveness impacts. It appears that bank managers may have difficulty in isolating the impacts of EFTPOS on banking activities from concurrent changes in banking practices and might overestimate some beneficial impacts. Results indicate a much richer view can be obtained using an organisational perspective of a system's impacts.

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How to Cite

Shailer, G., Stevens, K., & Utomo, H. (2000). EFTPOS Impacts on Branch Banking: an extra organisational analysis. Australasian Journal of Information Systems, 7(2). https://doi.org/10.3127/ajis.v7i2.278

Issue

Vol. 7 No. 2 (2000): Theme: Selected papers from OZCHI

Section

Research Articles

License

AJIS publishes open-access articles distributed under the terms of a Creative Commons Non-Commercial and Attribution License which permits non-commercial use, distribution, and reproduction in any medium, provided the original author and AJIS are credited. All other rights including granting permissions beyond those in the above license remain the property of the author(s).