User Satisfaction and System Success: considering the development team

Authors

  • Julie Fisher

DOI:

https://doi.org/10.3127/ajis.v9i1.224

Keywords:

user satisfaction, success

Abstract

Two key indicators of system success are that the software performs as intended and the users are satisfied with the system. Frequently, however, the major and overwhelming focus of the development team is on building and refining the technical side of the system. The result is that many systems are delivered where the users are not satisfied. This paper explores the skills, other than technical skills, that are needed on development teams to produce systems that are successful from a user's perspective.

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How to Cite

Fisher, J. (2001). User Satisfaction and System Success: considering the development team. Australasian Journal of Information Systems, 9(1). https://doi.org/10.3127/ajis.v9i1.224

Issue

Vol. 9 No. 1 (2001): Theme: Knowledge Management

Section

Research Articles

License

AJIS publishes open-access articles distributed under the terms of a Creative Commons Non-Commercial and Attribution License which permits non-commercial use, distribution, and reproduction in any medium, provided the original author and AJIS are credited. All other rights including granting permissions beyond those in the above license remain the property of the author(s).