User Satisfaction and System Success: considering the development team
Keywords:
user satisfaction, success
Abstract
Two key indicators of system success are that the software performs as intended and the users are satisfied with the system. Frequently, however, the major and overwhelming focus of the development team is on building and refining the technical side of the system. The result is that many systems are delivered where the users are not satisfied. This paper explores the skills, other than technical skills, that are needed on development teams to produce systems that are successful from a user's perspective.
How to Cite
Fisher, J. (1). User Satisfaction and System Success: considering the development team. Australasian Journal of Information Systems, 9(1). https://doi.org/10.3127/ajis.v9i1.224
Section
Research Articles
Copyright (c) 1969 Julie Fisher
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