PoDMan: Policy Deviation Management


  • Aishwarya Bakshi The University of New South Wales
  • Amir Talaei-Khoei University of Nevada, Reno University of Technology Sydney
  • Pradeep Ray University of Michigan Joint Institute, Shanghai Jiao Tong University, China
  • Terje Solvoll Norwegian Centre for Integrated Care and Telemedicine, University Hospital of North Norway




Agent, Policy, Deviation, Analytics


Whenever an unexpected or exceptional situation occurs, complying with the existing policies may not be possible. The main objective of this work is to assist individuals and organizations to decide in the process of deviating from policies and performing a non-complying action. The paper proposes utilizing software agents as supportive tools to provide the best non-complying action while deviating from policies. The article also introduces a process in which the decision on the choice of non-complying action can be made. The work is motivated by a real scenario observed in a hospital in Norway and demonstrated through the same settings.

Author Biography

Pradeep Ray, University of Michigan Joint Institute, Shanghai Jiao Tong University, China

-Honorary Professor and Founder, WHO Collaborating Centre on eHealth, UNSW -Australia
-Director, Centre For Entrepreneurship, Joint Institute- University of Michigan-Shanghai Jiao Tong University (SJTU), China
-Distinguished Lecturer, IEEE Society for Social Implications of Technology (SSIT),
-Professor, Engineering Research Centre on Digital Medicine and Clinical Translation (DMCT), SJTU, China
-Member of International Academic Committee, Shanghai Entrepreneurship Research Centre, SJTU, China
-Visiting Professor, Hiroshima University, Japan




How to Cite

Bakshi, A., Talaei-Khoei, A., Ray, P., & Solvoll, T. (2017). PoDMan: Policy Deviation Management. Australasian Journal of Information Systems, 21. https://doi.org/10.3127/ajis.v21i0.1325



Research Articles