How do ICT project managers manage project knowledge in the public sector? An empirical enquiry from the Victorian Public Sector in Australia

  • Yakub Karagoz Victoria University
  • Axel Korthaus Victoria University
  • Naomi Augar RMIT University
Keywords: ICT, project manager, project management, projects, knowledge, knowledge management, public sector, case study

Abstract

Projects are temporal organisation forms that are highly knowledge-intensive and play an important role in modern public (and private) sector organisations. The effective and efficient creation, dissemination, application and conservation of relevant knowledge are a critical success factor in the management of projects. Yet, project management (PM) and knowledge management (KM) are two distinct disciplines. This paper explores the relationship between PM and KM by analysing the literature at the intersection of those disciplines and presenting the empirical results of a case study of the Victorian Public Sector (VPS) in Australia. A series of 14 interviews were conducted to explore how ICT project managers manage project knowledge across the departments of the VPS. Findings show a strong preference among the participants for informal, face-to-face interactions and agile approaches to facilitate knowledge transfer and creation in ICT project environments.

Author Biographies

Yakub Karagoz, Victoria University
HDR Candidate, College of Business
Axel Korthaus, Victoria University
Senior Lecturer, Information Systems, College of Business
Naomi Augar, RMIT University
Senior Lecturer, Information Systems, School of Business IT and Logistics
Published
2016-10-12
How to Cite
Karagoz, Y., Korthaus, A., & Augar, N. (2016). How do ICT project managers manage project knowledge in the public sector? An empirical enquiry from the Victorian Public Sector in Australia. Australasian Journal of Information Systems, 20. https://doi.org/10.3127/ajis.v20i0.1313
Section
Research Articles