Mind the gaps: increasing the impact of IS research on ISD performance improvement


  • Niamh O Riordan University College Dublin http://orcid.org/0000-0002-3184-0446
  • Garry Lohan Lero Research Centre & Whitaker Institute
  • Kieran Conboy JE Cairnes School of Business & Economics




Information systems development, performance improvement, metrics, measurement


Poor performance has pervaded the last forty years of software development, evident across industry sectors, project size, budget, geographic location, system quality and functionality, and exacerbated by increased criticality of IT in organizational mission and strategy. A significant body of research has investigated the potential of emerging development methodologies to address these shortcomings but the effectiveness of these methods is largely supported by anecdotal evidence. At the same time, metrics and measurement are known to affect ISD performance but the existing literature on ISD metrics is misaligned with practitioners’ needs, leading to a lack of clarity about ISD metrics in practice. This paper presents an interdisciplinary literature review on ISD metrics to identify the underlying reasons for this misalignment and evaluate the extent to which existing literature can be used to better understand the impact of emerging software development methodologies on ISD performance.

Author Biography

Niamh O Riordan, University College Dublin

Lecturer above the bar in Information Systems and Organisation




How to Cite

O Riordan, N., Lohan, G., & Conboy, K. (2015). Mind the gaps: increasing the impact of IS research on ISD performance improvement. Australasian Journal of Information Systems, 19. https://doi.org/10.3127/ajis.v19i0.1217



Selected Papers from the Australasian Conference on Information Systems (ACIS)