ICT-Enabled Time-Critical Clinical Practices: Examining the Affordances of an Information Processing Solution

  • Leonard Hoon Swinburne University of Technology
  • Felix Ter Chian Tan The University of New South Wales
  • Rajesh Vasa Swinburne University of Technology
  • Kon Mouzakis Swinburne University of Technology
  • Mark Fitzgerald Alfred Hospital
Keywords: Time-critical clinical practice, ICT affordances, information processing

Abstract

In this paper, we present a case study of a decision-support system deployment at The Alfred Hospital, in Melbourne, Australia. This work outlines Information and Communications Technology (ICT) affordances and their actualisations in time-critical clinical practices to enable better information processing. From our study findings, we present a stage-wise model describing the role played by ICT in the context of the Trauma Centre practices. This addresses a knowledge gap surrounding the role and impact of ICT in the delivery of quality improvements to processes and culture in time-critical environments, amid increasing expenditure on ICT globally. Our model has implications for research and practice, such that we observe for the first time how information standards, synergy and renewal are developed between the system and its users in order to reduce error rates in the healthcare context. Through the study findings, we demonstrate that healthcare quality can be further refined as ICT allows for knowledge dissemination and informs existing practices.

Author Biographies

Leonard Hoon, Swinburne University of Technology
Swinburne Innovation Labs
Felix Ter Chian Tan, The University of New South Wales
UNSW Business School, Lecturer
Rajesh Vasa, Swinburne University of Technology
Swinburne Innovation Labs
Kon Mouzakis, Swinburne University of Technology
Swinburne Innovation Labs
Mark Fitzgerald, Alfred Hospital
Trauma Services, Director
Published
2015-11-22
How to Cite
Hoon, L., Tan, F. T. C., Vasa, R., Mouzakis, K., & Fitzgerald, M. (2015). ICT-Enabled Time-Critical Clinical Practices: Examining the Affordances of an Information Processing Solution. Australasian Journal of Information Systems, 19. https://doi.org/10.3127/ajis.v19i0.1146
Section
Selected Papers from the Australasian Conference on Information Systems (ACIS)