Promises and Pitfalls of Using Social Media in Public E-procurement: an Appraisal
Keywords:
E-procurement, social media, public sector, potentials, challenges
Abstract
Social Media (SM), in recent years, is emerging as a common platform for low cost information exchange, and has attracted a critical mass of users both at corporate and retail levels. Theoretically, SM can thus be used as a tool to strengthen e-procurement in the public sector. Towards this end, we have prepared a conceptual model drawing on literature reviews and some examples while identifying a set of expected benefits and challenges within four stages of e-procurement. Using the framework, a case study has been conducted involving Australian public procurement initiatives and 15 federal government senior officials engaged in e-procurement. They have been interviewed to shed light on the possibilities and challenges of using SM in the public e-procurement context. The findings of the study suggest a limited scope for SM usage in the Australian public sector e-procurement process. The implications of the findings are discussed and some recommendations offered.
Published
2014-11-01
How to Cite
As-Saber, S., Rahman, S., Rahim, M., Cairns, G., Härtel, C., & Waheduzzaman, W. (2014). Promises and Pitfalls of Using Social Media in Public E-procurement: an Appraisal. Australasian Journal of Information Systems, 18(3). https://doi.org/10.3127/ajis.v18i3.1097
Section
Selected Papers from the Australasian Conference on Information Systems (ACIS)
Copyright (c) 2014 Sharif As-Saber, Shams Rahman, Mahbubur Rahim, George Cairns, Charmine Härtel, Wahed Waheduzzaman

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