A Capabilities Analysis of E-Fulfilment Businesses: transformation in the logistics industry

Janice Burn, Paul Alexander

Abstract


This paper reports on the evaluation of practices of 48 leading e-fulfillment suppliers in the UK. Initial findings suggest that while a comprehensive model of e-fulfilment is validated these organisations are also providing services not previously recognised as e-fulfilment capabilities by the literature. This leads to the development of a staged model of transformation, which implies that the industry will embrace radical change in some sectors and lead to a new definition of e-fulfillment businesses. More in depth investigation leads to a proposed definition, and a methodology to measure the degree of transformation.

Keywords


ecommerce; United Kingdom; methodology

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DOI: http://dx.doi.org/10.3127/ajis.v13i1.77

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ISSN: Online: 1326-2238 Hard copy: 1449-8618
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