Worrall, Les, Dan Remenyi, and Arthur Money. “A Methodology for Evaluating User Perceptions of the Delivery of ICT Services: A Comparative Study of Six UK Local Authorities”. Australasian Journal of Information Systems 8, no. 1 (1). Accessed October 5, 2022. https://journal.acs.org.au/index.php/ajis/article/view/259.