Madlberger, Maria, and Sabine Matook. “Theorizing E-Commerce Business Models: On the Impact of Partially and Fully Supported Transaction Phases on Customer Satisfaction and Loyalty”. Australasian Journal of Information Systems 21 (March 29, 2017). Accessed April 24, 2024. https://journal.acs.org.au/index.php/ajis/article/view/1426.