GIBSON, J. A Research Strategy for Investigating Business Process Management Approaches. Australasian Journal of Information Systems, Australia, v. 13, n. 1, 2005. DOI: 10.3127/ajis.v13i1.63. Disponível em: https://journal.acs.org.au/index.php/ajis/article/view/63. Acesso em: 25 apr. 2024.