BORMAN, M. A multi-dimensional framework to assist in the design of successful shared services centres. Australasian Journal of Information Systems, Australia, v. 17, n. 2, 2012. DOI: 10.3127/ajis.v17i2.523. Disponível em: https://journal.acs.org.au/index.php/ajis/article/view/523. Acesso em: 29 apr. 2024.