EVERARD, A.; MCCOY, S. Effect of Presentation Flaw Attribution on Website Quality, Trust, and Abandonment. Australasian Journal of Information Systems, Australia, v. 16, n. 2, 2010. DOI: 10.3127/ajis.v16i2.516. Disponível em: https://journal.acs.org.au/index.php/ajis/article/view/516. Acesso em: 24 apr. 2024.