BROADBENT, M.; BUTLER, C. Implementing Business Process Redesign: early lessons from the Australian experience. Australasian Journal of Information Systems, Australia, v. 2, n. 2, 1995. DOI: 10.3127/ajis.v2i2.404. Disponível em: https://journal.acs.org.au/index.php/ajis/article/view/404. Acesso em: 3 may. 2024.