KOCK JR, N.; MCQUEEN, R. Groupware and Business Process Improvement: technology enabled organisational learning. Australasian Journal of Information Systems, Australia, v. 3, n. 2, 1996. DOI: 10.3127/ajis.v3i2.385. Disponível em: https://journal.acs.org.au/index.php/ajis/article/view/385. Acesso em: 25 apr. 2024.