BHIMAVARAPU, R.; MOHANTY, P. K.; ACHARYA, A.; GUPTA, M. Interactive app-based services: Recovery evaluations and the mediating role of satisfaction in the relationship between customer-brand engagement and electronic word of mouth. Australasian Journal of Information Systems, Australia, v. 25, 2021. DOI: 10.3127/ajis.v25i0.3199. Disponível em: https://journal.acs.org.au/index.php/ajis/article/view/3199. Acesso em: 25 apr. 2024.