LANE, M. S.; KORONIOS, A. A Balanced Approach to Capturing User Requirements in Business- to- Consumer Web Information Systems. Australasian Journal of Information Systems, Australia, v. 9, n. 1, 2001. DOI: 10.3127/ajis.v9i1.228. Disponível em: https://journal.acs.org.au/index.php/ajis/article/view/228. Acesso em: 19 apr. 2024.