RICHARDSON, H.; RICHARDSON, K. Customer Relationship Management System (CRM) and Information Ethics in Call Centres - ’You are the Weakest Link. Goodbye!’. Australasian Journal of Information Systems, Australia, v. 9, n. 2, 2002. DOI: 10.3127/ajis.v9i2.203. Disponível em: https://journal.acs.org.au/index.php/ajis/article/view/203. Acesso em: 29 mar. 2024.