RICHARDSON, H.; HOPE, B. The Role of Information Systems and Technology in Case Management: a case study in health and welfare insurance. Australasian Journal of Information Systems, Australia, v. 10, n. 2, 2003. DOI: 10.3127/ajis.v10i2.154. Disponível em: https://journal.acs.org.au/index.php/ajis/article/view/154. Acesso em: 19 may. 2024.