MADLBERGER, M.; MATOOK, S. Theorizing E-Commerce Business Models: On the Impact of Partially and Fully Supported Transaction Phases on Customer Satisfaction and Loyalty. Australasian Journal of Information Systems, Australia, v. 21, 2017. DOI: 10.3127/ajis.v21i0.1426. Disponível em: https://journal.acs.org.au/index.php/ajis/article/view/1426. Acesso em: 17 apr. 2024.