SYED, R.; BANDARA, W.; FRENCH, E.; STEWART, G. Getting it right! Critical Success Factors of BPM in the Public Sector: A Systematic Literature Review. Australasian Journal of Information Systems, Australia, v. 22, 2018. DOI: 10.3127/ajis.v22i0.1265. Disponível em: https://journal.acs.org.au/index.php/ajis/article/view/1265. Acesso em: 25 apr. 2024.