TY - JOUR AU - As-Saber, Sharif AU - Rahman, Shams AU - Rahim, Mahbubur AU - Cairns, George AU - Härtel, Charmine AU - Waheduzzaman, Wahed PY - 2014/11/01 Y2 - 2024/03/28 TI - Promises and Pitfalls of Using Social Media in Public E-procurement: an Appraisal JF - Australasian Journal of Information Systems JA - AJIS VL - 18 IS - 3 SE - Selected Papers from the Australasian Conference on Information Systems (ACIS) DO - 10.3127/ajis.v18i3.1097 UR - https://journal.acs.org.au/index.php/ajis/article/view/1097 SP - AB - Social Media (SM), in recent years, is emerging as a common platform for low cost information exchange, and has attracted a critical mass of users both at corporate and retail levels. Theoretically, SM can thus be used as a tool to strengthen e-procurement in the public sector. Towards this end, we have prepared a conceptual model drawing on literature reviews and some examples while identifying a set of expected benefits and challenges within four stages of e-procurement. Using the framework, a case study has been conducted involving Australian public procurement initiatives and 15 federal government senior officials engaged in e-procurement. They have been interviewed to shed light on the possibilities and challenges of using SM in the public e-procurement context. The findings of the study suggest a limited scope for SM usage in the Australian public sector e-procurement process. The implications of the findings are discussed and some recommendations offered. ER -