A Capabilities Analysis of E-Fulfilment Businesses: transformation in the logistics industry

  • Janice Burn
  • Paul Alexander
Keywords: ecommerce, United Kingdom, methodology

Abstract

This paper reports on the evaluation of practices of 48 leading e-fulfillment suppliers in the UK. Initial findings suggest that while a comprehensive model of e-fulfilment is validated these organisations are also providing services not previously recognised as e-fulfilment capabilities by the literature. This leads to the development of a staged model of transformation, which implies that the industry will embrace radical change in some sectors and lead to a new definition of e-fulfillment businesses. More in depth investigation leads to a proposed definition, and a methodology to measure the degree of transformation.
Published
2005-11-01
How to Cite
Burn, J., & Alexander, P. (2005). A Capabilities Analysis of E-Fulfilment Businesses: transformation in the logistics industry. Australasian Journal of Information Systems, 13(1). https://doi.org/10.3127/ajis.v13i1.77
Section
Research Articles