Research Articles

2021-12-26

The Australasian Journal of Information Systems (AJIS) has just published its latest research article section in volume 25 with the following six articles:

Effect of barrier related factors on perceived usefulness and ease of use of social media applications in the Australian healthcare sector

Irfanuzzaman Khan, Jennifer Loh, Abu Saleh, Ali Quazi, Majharul Talukder

[email protected]

doi: https://doi.org/10.3127/ajis.v25i0.2625

Despite the growing popularity of social media internationally, an extant review of the literature revealed a low rate of social media usage among healthcare professionals. This research investigated potential barriers that affected healthcare professionals’ behavioural intention to use social media. A cross-sectional survey was randomly administered to healthcare professionals working in Australian healthcare organisations. Analysis of data via structural equation model (SEM) found that perceived trust, privacy threats, professional boundary, facilitating conditions and self-efficacy significantly influence the notion of perceived usefulness and ease of use. In addition, information quality directly influences health professionals’ perceived ease of utilising social media technology. The result also indicated that gender moderates the relationship between barrier-related factors and perceived usefulness and ease of use. This study’s findings have important implications for healthcare providers and policymakers regarding medical professionals’ perceptions of the potential challenges in using social media as well as developing strategies to counter misinformation against the backdrop of COVID-19.

#Social media#healthcareprofessional#privacythreat#trust#perceivedusefulness#professionalboundary

Towards a Cashless Society: The Effects of Perceived Convenience and Security on Gamified Mobile Payment Platform Adoption

P.C. Lai, Ewilly J.Y. Liew

[email protected]

doi: https://doi.org/10.3127/ajis.v25i0.2809

Integrating gamification into mobile payment platforms incentivizes people to use digital alternatives for payment and could spur user-centric, platform-mediated interactions. This study examines the relationship between perceived convenience and perceived security on individual users’ intention to use a gamified mobile payment platform in Malaysia; a developing country envisioned to build a cashless society. The partial least square structural equation modeling (PLS-SEM) technique is employed on a sample of online users. The results show that perceived convenience has a strong but indirect effect on the intention to use. Perceived security has a strong and direct effect on intention to use and mediates the relationship between perceived convenience and intention to use. The reliability aspect of security is a top concern for users interested in using mobile payment. The multi-functional aspect of convenience is a top concern to attract users who are not interested in using mobile payment at first. The study discusses theoretical and practical implications for developing a dual strategy of ‘ensuring convenience’ and ‘assuring security’ to encourage the gamified mobile payment platform adoption in developing countries.

#mobilepayment#gamification#perceivedconvenience#perceivedsecurity#developingcountry

Understanding the Perception of Information System Niche: Conceptualization, Measurement, and Validation

Mehdi Darban

[email protected]

doi: https://doi.org/10.3127/ajis.v25i0.2951

The number of niche technologies is growing, and they are getting noticed. However, the usage dynamics of such systems have not been explored. This study introduces the “niche” information systems (IS) construct to differentiate between mainstream and niche technologies and to illustrate how such differences potentially influence a person’s IS usage behavior. We posit that niche-ness is perceptual, and a measurement to gauge an individual’s niche perception in the domain of systems usage is desired. Resting on Optimal Distinctiveness theory, the study develops a novel conceptualization and operationalization of niche technology perceptions, focusing on social networking systems. Our main contribution includes the examination of the typology of the perceived niche, which results in the development and validation of an eight-item instrument for perceived technology niche through three studies. In addition, by placing the construct in a nomological network in a fourth study, we demonstrate that the perceived technology niche construct is related to IS continuance intention.

#nichesystems#perceivedniche#conspicuousness#uniqueness#digitalextendedself#scaledevelopment

Trust Types and Mediating Effect of Consumer Trust in m-payment Adoption: An empirical Examination of Vietnamese Consumers

Tuan Anh Nguyen, Hiep-Cong Pham, Martin Dick, Joan Richardson

[email protected]

doi: https://doi.org/10.3127/ajis.v25i0.3043

This study employs a quantitative method to investigate different types of trust in m-payment adoption. It aims to overcome the limitation of previous studies which are a lack of differentiating trust types and investigating any mediating effect to m-payment adoption. Data of the study was collected in Vietnam, one of fastest growing m-payment usage markets globally in 2019. The research found significant and positive impacts of m-payment provider trust, institution-based trust, and seller trust on the overall consumer trust, which then fully mediates the relationships of three trust types and m-payment adoption. The study also revealed that technology trust is embedded in m-payment provider trust, suggesting that the m-payment provider is considered fully responsible for ensuring technology protection from the perspective of the m-payment consumers. The results enable researchers to better understand trust characteristics in m-payment adoption as well as technology adoption in general. In addition, the findings are beneficial to practitioners such as policy makers, consultants, and m-payment service providers to improve different elements of consumer trust, leading to higher m-payment adoption.

#mobilepaymentadoption#consumertrust#trusttypes#technologyadoption

Health Seekers’ Acceptance and Adoption Determinants of Telemedicine in Emerging Economies

Khondker Mohammad Zobair, Louis Sanzogni, Luke Houghton, Kuldeep Sandhu, Md Jahirul Islam

[email protected]

doi: https://doi.org/10.3127/ajis.v25i0.3071

This study investigates health seekers’ acceptance and adoption determinants of telemedicine services in a rural public hospital setting in an emerging economy using an adapted, extended Technology Acceptance Model. The study contextualised seven broad categories of potential determinants that significantly affect patients’ acceptance and adoption intentions: perceived usefulness, perceived ease of use, self-efficacy, service quality, privacy and data security, social influence, and facilitating conditions. The partial least square structural equation modeling technique was employed to test the conceptual model and research hypotheses. A cross-sectional survey was administered among 500 telemedicine users in randomly selected rural and remote areas of Bangladesh. Excluding self-efficacy and ease of use, five determinants expressively contributed to patients’ acceptance of telemedicine adoption, explaining 65% of the variance (R2) in behavioural Intention. The empirical findings have the quality of rigour obtained from rich data sets in health informatics and can contribute to build telemedicine into an institutionalised health infrastructure in Bangladesh and similar settings. Pertinent implications, limitations and future research directions were recommended to secure the long-term sustainability of telemedicine healthcare projects.

#acceptance#ICT#PLS-SEM#ruralandremoteareas#technologyacceptancemodel#telemedicine

E-governance using mobile applications: A case study of India during the COVID-19 pandemic

Sandeep Goyal, Anandan Pillai, Sumedha Chauhan

[email protected]           

doi: https://doi.org/10.3127/ajis.v25i0.3129

Healthcare initiatives backed by e-governance principles have contributed well to the extant literature and practice. Governments and healthcare systems across the world were taken aback by the swamping impact of the COVID-19 pandemic. However, they reacted quickly by developing contact-tracing mobile applications (apps) for creating awareness, providing information about various healthcare initiatives, and helping citizens to use the required information in case of emergency. The present study analyzes the factors driving the intention to use such apps in the context of India by empirically testing how epistemic value, convenience value, conditional value, functional value, and privacy concerns influenced the intention to use such an app. The study found that intention to use such an app was positively influenced by functional value, which in turn was positively influenced by convenience and conditional values. It suggests that the convenience of using the app, perceived seriousness of the pandemic (i.e., conditional value), and utilitarian benefits (i.e., functional value) of the contact-tracing mobile app enhanced its acceptance. However, its novelty (i.e., epistemic value) and privacy concerns are not significant predictors of intention to use. The study recommends that the government should place more emphasis on improving the functional value which is driven by convenience and context-specific features to push the use of an e-governance initiative during the crisis.

#IntentiontoUse#COVID19#Pandemic#ContactTracingMobileapplication#Theoryofconsumptionvalues#Technologyadoption#Egovernance